Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Do you want to be a leader of something that is fun, exciting and assisting colleagues around the globe? Do you enjoy leading a team of ambitious specialists? Are you someone that is comfortable presenting technical applications to solve business problems? Do you enjoy consultative customer engagements and leading collaborative discussions to solve customer needs? If so, you might be an ideal candidate for this role!

The Platform Solutions Manager is a strategic role that bridges technical expertise with client engagement, partnering closely with Sales and Account Management Teams. You will be responsible for developing compelling, customized and standard demonstrations that not only win new business but also ensure the retention of existing clients. This position demands a rare blend of deep technical proficiency and exceptional client-facing capabilities, enabling you to translate complex technological solutions into tangible business value.

What You’ll Do

• Provide comprehensive people management through strategic team member development, conducting colleague reviews, workload assignments, and leading team and 1:1 meetings

• Cultivate an internal support network to rapidly address organizational gaps and implement solutions

• Foster a collaborative environment that enhances both technological and human capabilities.

• Identify partner and client needs through discovery calls and develop customized, scalable Egencia Platform training solutions for organizations of all sizes.

• Establish cross-functional collaboration processes for consistent platform demonstrations

• Ensure training content reflects current platform capabilities and evolving customer needs

• Empower the client training team as definitive subject matter experts for Egencia digital platforms

• Create strategic client onboarding programs that ensure seamless integration, support customer goals, reduce operational risks, and enhance booking efficiency.

• Champion technological innovation by guiding team learning, creating innovative solutions, and expanding technological capabilities to tackle intricate client challenges.

• Deliver monthly educational sessions for Global Sales and Account Management teams

• Serve as Subject Matter Expert for Marketing Campaigns and at industry events

• Collaborate with Product and Technology teams to drive innovative solution road maps

What We’re Looking For

• Thorough technical knowledge of the Amex GBT Global Platform

• Ability to learn and articulate the value of API’s, product integrations, and partner relationships

• Great leadership skills

• Resilient

• Collaborative

• Curious

• Strategic

• Analytical

• An Advocate

• Great Listener and Communicator

     

Location

United Kingdom

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!