Application Deadline: March 17th, 2026

What is the opportunity?

In this role you will provide assistance in the mid/late-stage delinquencies, for an assigned portfolio from TT, DC and Barbados jurisdictions, in order to minimize the Bank’s exposure to loss. You will balance the importance of maintaining a positive client experience and attaining business objectives. You will deliver a professional level of customer service to internal and external stakeholders and will be responsible for practicing service excellence, promoting superior customer service to internal/external clients resolving issues at source and referring as required and ensuring a professional standard of client care and experience is maintained.

What will you do?

• Assist in the collection of an assigned portfolio of delinquent loans, credit cards, authorized overdraft facilities and mortgages
• Ensure all necessary and relevant information is gathered to analyze the status of the account through direct telephone contact with the client
• Utilize a variety of RBC systems to “Search and dial for dollars” and place account holds when required
• Ensure the integrity of the follow up documentation is maintained and in order in the event of further required collection activity, and/or required legal action
• Maintain an accurate diary system to ensure all necessary documentation is updated on Coral & TS2
• Process work volumes/contact client as measured by established service quality standards (e.g. Client Service Commitments)
• Deliver all exercises / administrative duties in a timely manner ensuring meaningful content.

What do you need to succeed?

Must-have

• Bank’s minimum entry requirements, 5 Ordinary Level subjects including English and Mathematics
• Proficient in the Banks reconciliation processes
• Proficient knowledge of Microsoft Excel and MS suite + keyboarding skills
• Proficient with Bank technology including Excel, Word, RIBS, TS2, T24, FC-IS, Secure Web etc.
• Ability to work in a fast-paced, highly dynamic and interactive environment

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program
• A unique opportunity for personal and professional growth
• Work in a dynamic, collaborative, progressive, and high-performing team

Job Skills

Additional Job Details

Schottegatweg Oost:WillemstadWillemstadCuraçao40Full timePERSONAL & COMMERCIAL BANKINGContract (Fixed Term)Salaried2026-03-062026-03-18

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.