Services Tech Consultant 2

Description -

Job Summary
• This role is responsible for supporting the installation of system applications, firmware updates, and configuration/testing activities and providing technical systems management support to design and develop complex technical designs. The role collaborates with customer-designated representatives, establishing and maintaining positive relationships, and offering planning and design support for solution architectures. The role actively engages in technical forums and contributes to a knowledge-sharing culture by ensuring proper documentation and reporting of imperative information.

Responsibilities
• Supports in installing new system applications, updating firmware, and configuring/testing activities, alongside applications programming for assigned modules within larger programs, and participation in customer meetings.
• Utilizes the understanding of organization’s technologies to offer technical systems management support and contribute to intricate technical designs that align with customer requirements.
• Operates with minimal direction from a technical lead, collaborating with customer-designated representatives to achieve assigned objectives, while also maintaining positive relationships with team members and customers.
• Provides planning and design support for the development of solution architectures or technical solutions in a multiple system environment.
• Engages in technical forums within the organization’s ecosystem and local professional communities, contributing to and leveraging shared information.
• Coordinates with internal project management, consulting, support, and product development resources to ensure timely and quality customer delivery.
• Gathers, documents, and helps form/guide client business requirements, key performance indicators, and other functional and/or technical requirements.
• Assists in the technical scoping of engagements and works with practice principals to determine the duration of effort.
• Develops conclusions, recommendations, and written reports, contributing proactively through research and data analysis support, and sharing knowledge to foster a knowledge management culture.
• Works independently on moderate scope problems, applying professional expertise, exercising judgment, and resolving various issues by following company policies and procedures.

Education & Experience Recommended
• Four-year or Graduate Degree in Computer Science, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 2-4 years of work experience, preferably in implementation consultancy, customer support, focused technology areas, or a related field or an advanced degree with little or no work experience.

Preferred Certifications
NA

Knowledge & Skills
• Agile Methodology
• Amazon Web Services
• Application Programming Interface (API)
• Artificial Intelligence
• Auditing
• Automation
• Big Data
• Business Process
• Computer Science
• DevOps
• Emerging Technologies
• Java (Programming Language)
• Machine Learning
• Microsoft Azure
• Python (Programming Language)
• Scalability
• Software Development
• Solution Architecture
• SQL (Programming Language)
• Technical Design

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.

Complexity
• Responds to routine issues within established guidelines.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Salary

The pay range for this role is $62,300-$90,350 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job -

Services

Schedule -

Full time

Shift -

Shift 1, 0% premium (United States of America)

Travel -

No

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"