You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

As Case Management Consultant (CMC): You will be responsible for coaching your assigned rehabilitation consultant team helping to improve case managers’ skills in order to optimize claims duration and drive profitability of the group disability clients assigned to the team.

What will you do:

• Improve the quality outcomes for the individual rehabilitation consultants on your assigned team  

• Build strong relationships with your regional CMC peers, trainers from Learning and Development and Practice Excellence, working in partnership with them to address learning and development opportunities 

• Demonstrate an excellent knowledge of group insurance, disabilities and claims management strategies 

• Exhibit solid communication, organizational and people skills in order to effectively drive positive case management outcomes 

• Ensure a client focused approach permeates in your coaching as you act as the primary coaching resource for your assigned team, support staff in achieving overall office targets, workload management, difficult cases, department workflow and processes 

• Coach your assigned team on Outcome Focused Case Management, to develop and refine their skills on the appropriate utilization of tools/approaches, portfolio management, forecasting, workload prioritization with the goal of improving the overall measured team performance 

• Work with manager to identify and close any gaps on case management deficiencies that surface through coaching

• Provide feedback and direction to the Rehabilitation Consultant on continuously improving their case management skills 

• Evaluate progress and provide feedback to the Manager and Director, Rehabilitation Consultants

• Report on emerging trends so that they can be addressed and where suitable, learnings can be leveraged nationally 

• Partner with other CMCs and trainers to facilitate training sessions within the region, where appropriate 

What do you need to succeed?

• Customer centric orientation

• Critical thinking and stellar customer service skills 

• Excellent listening skills and capacity for empathy 

• Outstanding communication skills – written and verbal 

• Ability to deliver constructive feedback in a tactful and sensitive manner that positively influences case managers’ engagement 

• Analytical skills with a passion for solving problems  

• Adaptability, flexibility and strong decision making skills 

• Exceptional case management skills focused on positive outcomes for plan sponsor, plan member and Sun Life Financial 

• Ability to work collaboratively with others 

• Solid knowledge of group insurance policy and coverage concepts 

• Strong software skills 

• As this position is posted in several locations, we specify that bilingualism (French,English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

What’s in it for you?

• We’re proud to be recognized as a company with a 2023 Most Trusted Executive team by Great Place to  Work® Canada

• Access to short-term assignments or ‘Gigs’ across the organization, to help you develop new skills and connections.

• A collaborative and interactive team environment

• Charitable giving through our You Give, We Give program lets you give back to your community – and in many  cases, we’ll match your contributions.

• Care Days available for self-care or care of others (i.e., family or others you may support) and Sick Days to  support your well-being.

The Base Pay range is for the primary location for which the job is posted.  It may vary depending on the work location of the successful candidate or other factors.  In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.  Certain sales focused roles have sales incentive plans based on individual or group sales results. 

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected].

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

56,000/56 000 - 93,000/93 000

Job Category:

Claims - Life & Disability

Posting End Date:

18/10/2024