We’re thrilled that you are interested in joining us here at the Amynta Group!

POSITION SUMMARY
Under direct supervision of the Director of Data Operations, this position will maintain the AS400 and program records, programming requirements/revisions, assess dealer or account management needs by telephone and/or email and assist Director of Data Operations in new program planning, promotion, and execution.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

• Assist in the development and maintaining departmental processes and procedures, including identifying trends, evaluating work processes, and determining system improvements
• Assist in the maintenance of the AS400 for processing and maintaining business
• Assist dealers and/or Account Management Team, as well as the Call Center, using a variety of software applications, email, online databases, and the Internet.  Answer questions by telephone, by email, or in-person about data acquisitions, resources, and programming.
• Building relationships with clients based on trust and respect.  Communicating with clients to understand their needs and explain service contract processing procedures.
• Collaborating with internal departments to facilitate client need fulfillment.
• Good knowledge and handling of project and program management methodology and techniques;
• Keeping accurate records pertaining to processing incoming business.
• Maintain effective interdepartmental relationships.
• Maintaining updated knowledge of company products and services.
• Make effective and responsible decisions, based on standards established, keeping in mind the effect of the whole process
• Perform other duties as assigned by Manager.
• Resolve complaints and preventing additional issues by improving processes

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE)

• High school diploma or general education degree (GED)
• 3-5 years administrative and/or customer service experience
• Proficient computer and data entry skills with proficiency in Microsoft Word, Excel, Outlook

MINIMUM JOB SKILLS, ABILITIES AND QUALIFICATIONS

• Strong attention to detail, dependable, able to multitask and follow through
• Excellent organizational, interpersonal, written, and verbal communication skills
• Ability to interactive effectively with other employees/groups throughout the organization
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Flexibility to adapt to changes in a growing organization

The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.