Human Resources

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In this role, you act as a Human Resources (HR) business partner – or generalist – to an assigned group of clients. You will partner with the business and various HR center of excellence (COE) stakeholders to influence, develop, and execute business strategies in a way that aligns to both business and HR objectives. A key focus will be providing coaching and consultation to senior leaders, front-line managers, and employees to address and mitigate HR issues. You will also manage a small team of more junior HR staff.

What Will You Do?

• Below is what you can expect your role to include:
• Lead HR efforts for assigned client groups. Partner with senior management to develop and execute HR plans and strategies in support of business objectives and outcomes. Ensure that HR services are delivered efficiently and effectively.
• Lead activities and strategies around compensation, talent acquisition, employee relations, succession planning, workforce planning, and organizational/leadership development for assigned client groups. Consult and collaborate with COE stakeholders in these disciplines.
• Act as the first point of contact for employee concerns and issues, providing direct coaching to managers and employees and escalating matters as appropriate. Collaborate with managers and employees to creatively resolve issues.
• Partner with HR and COE colleagues to enhance HR policies, practices, process, and programs as needed.
• Lead annual compensation planning cycle for assigned client groups in a manner that supports our pay-for-performance philosophy.
• Lead change management efforts, including facilitating and delivering training.
• Identify and analyze trends (e.g. around turnover, hiring, retention, and productivity), and develop and execute on action plans.
• Stay current on external HR trends and participate in industry/professional networks as appropriate.
• In addition, as a manager of people, you will also be accountable for:
• Establishing a strategic direction and vision for your team, department, and/or broader organization – and communicating it effectively to your team and other key stakeholders.
• Setting, managing, and driving accountabilities for your direct reports and/or team.
• Delegating and prioritizing work, ensuring that resources are appropriately allocated and optimized.
• Building and leading a high-performing and engaged team. You will help define and select the talent we need for today and tomorrow, identify and nurture potential, and provide guidance, coaching, mentoring, and insight.
• Leading in a participative, inclusive manner and leveraging differences.
• Managing through change effectively, thoughtfully, and by “modeling the way.”
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• In addition, here are some other skills and experience that would make you a suitable candidate:
• Bachelor’s degree in an HR field (e.g. Human Resources Management, Organizational Psychology)
• 7 years of work experience.
• Prior experience in the insurance industry a plus.
• At Travelers Canada, we pride ourselves on our collaborative, data-driven environment. We strive to be team players who seek out multiple perspectives to understand business problems, develop creative solutions, and ultimately, drive results. We also uphold ourselves to a commitment to “do the right thing,” and demonstrate trust and integrity in all that we do. Therefore, we also hope that you bring these abilities and skills to the table:
• Interpersonal and communication savvy. You can clearly express ideas and recommendations both verbally and in writing.
• Influencing, decision-making, and negotiation skills. It’s important that we all take responsibility for our actions and decisions.
• Project management skills, whether you are the lead on a project or serving as a valued team member.
• The ability to think both tactically and strategically, and translate insights into actions.
• We are a relationship-driven place, so the ability to build effective working relationships with colleagues across our businesses is paramount. We look for people who can work both independently and as part of a team to solve problems and generate solutions. In our day-to-day work, we often find ourselves interacting with colleagues at a variety of levels (both internally and externally), so effectively managing and tailoring those interactions is key.
• The ability to give, receive, and embrace feedback. Self-awareness is critical to our collective success.
• The ability to proactively seek out and leverage diverse perspectives, and foster inclusive practices.
• Since change is a constant, the ability to respond to and effectively manage through change.
• Sound business acumen, a general understanding of our business lines and products, and how a business functions and runs – along with intellectual curiosity and a willingness to learn.

What is a Must Have?

• At a minimum, we are looking for someone with:
• A Bachelor’s degree.
• 5 years of related work experience in an HR role.
• Broad knowledge of all aspects of HR, including organization development, employee relations, performance management, compensation and talent acquisition.

Equal Employment Opportunity Statement

Travelers is an equal opportunity employer. We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.