Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. We’re looking for a InP - Network Analyst III to join our ever-evolving Splunk & Observability Team and help us unleash the potential of every business.

What you’ll own as –  InP - Network Analyst III

Joining a team of system administrators and engineers responsible for designing, implementing and maintaining System and Cloud Observability & Log Management solutions which ensure that our infrastructure and applications are fully observable, enabling proactive monitoring, real-time analytics, and timely incident response. The team will play a critical role in developing strategies and implementing best practices in observability and log management for on-premises and cloud environments.  Your responsibilities may include:

• Implement and manage observability tools such as Splunk, Zabbix, and similar platforms for infrastructure, applications, and cloud services.
• Set up and configure dashboards, alerts, and reports that provide visibility into system health, performance, and availability.
• Develop and maintain centralized logging solutions to ensure comprehensive logging coverage, log retention, and log security.
• Work with IT, DevOps, and product teams to define key performance indicators (KPIs) and service-level objectives (SLOs) for critical systems and applications.
• Provide support in monitoring and troubleshooting production systems, using observability tools to identify performance bottlenecks, anomalies, and incidents.
• Assist in automating monitoring tasks and creating self-healing scripts to enhance system reliability.
• Analyze logs and telemetry data to provide insights for incident detection, root cause analysis, and performance optimization.
• Participate in on-call rotations, responding to incidents and using observability tools for rapid diagnosis and resolution.
• Collaborate with security teams to ensure log management solutions support security monitoring and incident investigation.
• Continuously evaluate and recommend improvements to observability and log management practices, tools, and processes.

What you bring

• Several years of experience in IT Operations, with a focus on observability, and log management.
• Solid understanding of observability concepts, including metrics, log aggregation, log management, OpenTelemetry (OTEL) concepts and best practices, traces, event management and alerting.
• Hands-on experience with observability and monitoring tools (e.g., Splunk Enterprise, Splunk Cloud, Splunk Observability, OTEL agents, OTEL collectors, and OTEL gateways, Prometheus, Grafana, Zabbix).
• Strong understanding of log management best practices, including centralized logging, data retention, and privacy requirements.
• Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and managing cloud-based monitoring solutions.
• Experience in designing and implementing system health dashboards, alerting mechanisms, and automated incident response processes.
• Experience developing Splunk queries and dashboards using Splunk Search Processing Language (SPL)
• Basic scripting skills (e.g., Python, Bash) for task automation and custom monitoring solutions.
• Strong problem-solving skills and the ability to work under pressure in a fast-paced environment.
• Excellent communication and collaboration skills, with the ability to work with cross-functional teams.

Added bonus if you have:

• A bachelor's degree or greater in computer science, information technology, or a related field.  Practical experience in the role can be used in place of formal education. 
• Knowledge of ITIL or similar frameworks for incident and problem management.
• Exposure to DevOps principles and experience with CI/CD pipelines.
• Experience in container monitoring (e.g., Kubernetes, Docker) and cloud-native architectures.
• Certifications:
  • Technical certifications in cloud and virtualization technologies are highly valued.  Any certifications for Splunk, AWS, Azure, MSCE, RH or VMware Certified Professional (VCP), VMware Certified Advanced Professional (VCAP), and Citrix Certified Associate - Virtualization (CCA-V), Datadog, Dynatrace or other observability tools.

About the team

Our Customer Experience Worldpayers are at the heart of it all — enabling us to provide world-class support to customers. Unwavering dedication and full of enthusiasm, they’re always finding ways for us to grow together.

Worldpay powers 2.2 trillion payments annually across 146 countries in over 135 separate currencies with over a million-merchants supported globally. Worldpay is the largest acquirer by volume globally, we provide a reliable, secure, and scalable payments platform 24x7 365 day a year.

Being part of the 200 strong Infrastructure Services organization, you’ll help to engineer and deliver the core infrastructure services that power our payments platform. We’re responsible for running some very critical systems, maintaining 20,000 servers via an automation platform, thousands of databases and petabytes of storage hosted from our data centres and public cloud.

We are looking for talented individuals to join the Infrastructure Services organisation; you’ll be a self-starter, possess an analytical mindset and be a change agent.

What makes a Worldpayer

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open and winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

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