FS Application Support provides optimized and efficient production management and solution delivery services with a focus to build an aligned culture to enhance internal customer experience across global portfolio of applications. The analyst will utilize industry’s best practices to provide application, infrastructure, and batch monitoring, troubleshooting and automation solutions while adhering to process and procedures.

Responsibilities:

• Handle incoming Incidents and inquiries associated with Foundational Services applications.
• Drive stability efforts, manage End of Vendor Support (EOVS), and other environment cleanliness initiatives.
• Drive and maintain application observability, telemetry, and monitoring solutions.
• Identify and drive automation opportunities and projects within the application support realm.
• Partner with application development, business analyst, product owners, and infrastructure support teams on application change and release management.
• Maintain and develop application support process, procedures, and documentation.
• Manage Continuity of Business (COB) and other high availability efforts.
• Provide ownership of major incidents or outages of critical systems.
• Gather and present metrics pertaining to application performance, stability, and operational effectiveness.
• Provide leadership on the onboarding on new applications and technologies, ensuring that the application support team have the correct processes and procedures in place.
• Manage recurring and chronic issues in the Production environment, ensuring that risks are assessed, and remediation efforts are prioritized accordingly.

Recommended Qualifications: 

• 6-10 years of experience in roles centered around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvement
• Understanding of how specialization within area contributes to the business and of competitors' products and services
• Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
• Ability to work with virtual / in-person teams, and work under pressure / to a deadline
• Experience in a Financial Services or large complex and/or global environment preferred
• Effective written and verbal communication skills
• Effective analytic/diagnostic skills
• Ability to communicate technical concepts to non-technical audience

Education:

• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Technology

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Job Family:

Infrastructure

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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