Role description:

• This role will report to the OTC Cash Application Supervisor and work closely with collections team to proactively identify and resolve issues related to unapplied cash
• Records client payments in appropriate accounts, identifies and resolves payment discrepancies and answers internal customer’s inquiries
• This role will also work in link with cash and banks team in order to follow up bank reconciliations
• Account for the amount collected from the customers in the appropriate accounts on a timely basis and with 100% accuracy
• Process and accurately apply all incoming payments for all customer accounts from various sources including Live Checks, Credit Cards, Electronic Lockbox ,Wire Transfers  etc.
• Monitor, respond or redirect inquiries from the AR and Accounting Mailboxes in a timely & professional manner
• Reconcile the customer accounts and bank accounts to ensure there are no open items in customer accounts and zero unapplied cash.
• Follow up advance payment account
• Provide quality, professional customer service to all internal customers.
• Monitor, respond or redirect inquiries from the AR and Accounting Mailboxes in a timely & professional manner
• Responsible for producing the daily customer cash receipts reports
• Download daily bank statements and ensure cash is appropriately applied to customer accounts
• Provide quality, professional customer service to all internal customers
• Ensure compliance to applicable policies, guidelines, and regulations

Requirement and Qualifications:

• Graduate / Postgraduate in any stream
• Fluent in English, both verbal and written communication skills would be mandatory
• Working experience within a shared services environment supporting North America region is mandatory
• Experience in North American process would be preferred
• Working in US working hours (night shift) is a mandatory requirement
• 2 - 3 Years of experience required with OTC domain
• Excellent communication and interpersonal skills with a customer service focus
• Demonstrates initiative, is conscientious, detail oriented and provides complete follow-through on areas of responsibility
• Positive attitude and a strong team player
• Systems proficiency in ERPs (Oracle Ace, Oracle R12, Oracle Fusion) would be an advantage
• Analytic and strong research skills
• Intermediate skills in Microsoft® Word, Excel, Outlook, and Internet navigation and research, including , Ability to utilize basic formulas &Utilize Pivot Tables and V-Lookups.
• Essential: Over 3 - 4 years of relevant experience in accounting/finance