Job Summary

We’re looking for a leader to help drive our Carrier Sales and Growth strategy.   In this exciting position you will work with our Benefits organization to create meaningful Insurance Carrier business reviews designed to facilitate improved communication between both parties.  You will be a key influencer on establishing expanded Carrier relationships, help influence product GTM HI strategy, and provide meaningful recommendations to maximize Gusto commission opportunities.  You’ll leverage expertise and insights to influence our partners, and drive seamless coordination between teams.

In this role, you’ll be a member of Gusto’s Revenue team. You’ll partner closely with Revenue leadership, Product, Benefit Operations, Customer Success (amongst others) to drive results. Our shared goal is to extend the lifetime value of our customers by maximizing the value they’re getting from us and meeting their needs during key moments of their lifecycle.

This role is right for you if you are a creative thinker, analytical, and strategic minded.. You are not only strategic, but have deep experience translating those insights into action that can help Gusto evolve in our growth.. You move quickly and lean into opportunities to experiment and iterate. And finally, you enjoy solving big problems and bringing new ideas to life.

Key responsibilities

• Drive strategy for adoption and retention initiatives that mutually benefit both our customers and Gusto, with a focus on connecting the digital efforts to human intervention
• Drive digital-first efforts originating from team insights, leveraging technology to enhance customer experience and outcomes.
• Translate digital initiatives and insights into actionable strategies for our customer-facing teams.
• Strong ability to leverage data to produce insights - with a track record of putting those insights into motion.
• Take the lead in annual and mid-year planning processes, aligning team objectives with company goals and priorities.
• Act as the connective tissue between teams, leveraging cross-functional expertise to drive holistic adoption and retention initiatives.
• Serve as the point of contact for major cross-functional launches, ensuring seamless coordination and alignment.
• Willingness to be both strategic and also get into the weeds to drive success.

Experience

• 8+ years of relevant work experience in operating roles at growing startups, biz ops roles, and/or consulting with business problem solving training.
• 2+ years leading other managers, setting strategic vision, and empowering high-performance teams.
• Prior experience working with customer-facing teams.
• Experience with SaaS and SMBs. Fintech a plus

Our compensation range for this role is $140,70 to $166,600 in Denver and most remote locations and $166,600 - $196,000 in San Francisco and New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.

Location and Travel

Gusto has physical office spaces in Denver, San Francisco, and New York City. All Gusto roles posted in these metro areas come with the expectation of working from the office on designated days approximately 2 days per week (or more depending on role and business travel expectations). The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.