Customer Engagement Manager

Posted:
4/15/2026, 6:11:40 AM

Location(s):
Austin, Texas, United States ⋅ Texas, United States ⋅ North Carolina, United States ⋅ Raleigh, North Carolina, United States

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Sales & Account Management

Workplace Type:
Hybrid

Industry leader? Well, how about an industry creator?!
 
At WalkMe, now an SAP company, we’re not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to pinpoint and resolve digital friction, regain control of their tech stack, and be better equipped to manage future change. With over 1,600 clients, including 55 Fortune 100 companies and 6 Fortune 10 companies working with us daily, we’re transforming how enterprises interact with their technology.
 
So, if you’re an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!

The Customer Onboarding Manager is responsible for supporting customer engagements and success during pre-delivery and onboarding phase of Professional Services engagements. This role helps ensure customers, internal teams, and systems are prepared for project execution by assisting with onboarding activities, checking readiness criteria, and coordinating resource alignment.

This position is customer-facing and serves as a liaison between Sales, Professional Services, Resource Management, and customers to support smooth sales-to-services handoffs and project readiness. This role will also support centralized resource management activities, partnering closely with the Resource Manager to maintain delivery continuity.

At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.
 
WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately.
 
TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.

WalkMe

Website: https://www.walkme.com/

Headquarter Location: San Francisco, California, United States

Employee Count: 1001-5000

Year Founded: 2011

IPO Status: Public

Last Funding Type: Series G

Industries: E-Learning ⋅ Guides ⋅ Product Design ⋅ Product Management ⋅ Software