The Chief Operations Office keeps the Bank running and powers our customer obsession.

You will be part of the Platform Delivery Crew in the Financial Crime Domain working on the Sirius product which has been designed to revolutionize the way we investigate financial crime. Our crew purpose is to build world-class capabilities to investigate financial crime – faster, safer and future-fit.

SEE YOURSELF IN OUR TEAM

As the Senior Process Improvement Manager, you will drive the capture, documentation and governance of delivering strategic, complex financial crime investigation processes that span the Group. This role will work with a cross-functional squad designing our product experience, building prototypes and bringing our ambitious strategy to life and influence process capture and documentation across fourteen different product-focused squads.

This role is pivotal in driving consistency, clarity, and capability in process design and documentation, with a strong focus on ARIS tooling and business analyst enablement.

• Process Architecture & Mapping
• Own the end-to-end lifecycle of process documentation, including current state (as-is) and future state (to-be) models.
• Use ARIS to design, maintain, and publish process maps that align with enterprise standards and regulatory requirements.
• Ensure traceability between process levels (e.g., Level 3 discovery, Level 4 inception, SOPs in execution).
• Establish and maintain process governance forums to review, approve, and manage changes.
• Define and enforce process design standards, ensuring alignment with enterprise architecture and compliance frameworks.
• Develop and deliver training programs for Business Analysts and Product Managers to uplift their process mapping skills.
• Create reusable templates, guidance packs, and best practices to ensure consistency across squads and domains.
• Collaborate with Product Owners, Technical Writers, and Change Managers to embed process thinking into delivery and Standard Operating Procedures
• Provide expert input into business design and re-engineering initiatives, especially where off-the-shelf solutions require deviation.

WE’RE INTERESTED IN HEARING FROM YOU IF YOU HAVE

• Proven experience in process design and governance within large-scale Agile transformation programs.
• Advanced proficiency in ARIS or similar process modelling tools
• Strong facilitation and coaching skills, especially in upskilling cross-functional teams.
• Familiarity with regulatory and operational risk contexts (e.g., KYC, AML, ECDD) is highly desirable.
• Demonstrable coaching and mentoring skills

Advertising End Date: 07/09/2025