Account Manager, Germany

Remote working role in the Frankfurt and/or Cologne region

** Fluent German speakers only please **

The Opportunity:

Reporting to the Account Director DACH, you will manage the daily relationship of multiple important clients, delivery of our service obligations and working with main teams to enhance the customer experience. Strategic development of the account is a key goal; including retaining and extending our client contract, building a wide, deep network of client contacts, delivering the annual operating plan and identifying and delivering growth opportunities. You will also support the profitable growth of the client, the delivery of the plan and identification of new business opportunities.

You will:

• Contribute to the commercial delivery of client plans – being responsible for main accounts in Germany
• Contribute to the creation of and delivery of client P&L and identify and deliver new business opportunities to promote incremental value
• Develop sustainable and profitable long-term relationships with clients, ensuring engagement with strategic direction and daily management of our client account
• Support service delivery and ensuring that main Service level agreement and Goals are delivered
• Maintain oversight of the contracted service to the client, quickly identifying issues which may arise with customer experience through analysis of customer feedback, root cause analysis of complaints and deliver an action plan to improve and remove points of friction
• Work with the executive team of Assurant Germany and Assurant Europe to develop growth strategies for new revenue and competitive opportunities
• Partner with product and marketing teams to develop customer strategies, plans to attract new business, define creative offerings and grow existing accounts
• Provide consumer, market, and competitor insights to wider leadership team to influence regional strategy
• Develop the reputation of Assurant in the market as a strategic partner to its clients and a specialist in the insurance and trade-in market
• 25% travel within Germany for client and team meetings

You Will Have:

• Proficient in German to a native level with fluency in English
• Degree in business, finance, marketing, general management, or equivalent experience
• Experience winning new business, on-boarding new business, and managing the ongoing P&L of client programs
• Experience as a key account manager, account executive or other relevant role
• Experience in insurance, finance, technology or another relevant sector
• Excellent communication, negotiation, presentation skills and executive presence
• Strong organizational skills, interpersonal skills, client management skills, ability to communicate and manage well at all levels of the organization, both internally and externally
• Experience sales or marketing and managing relationships with essential clients
• In-depth understanding of market research methods and analysis

Benefits & Training 

• Bonus Scheme
• Pension Scheme
• Car Allowance
• Mobile phone and laptop
• Flexible Working
• Internal Wellbeing Programme
• Learning and Development opportunities
• Additional benefits will differ per country

Who are we?

Assurant, Inc. is a global leader in business services for the connected world. Our lifestyle and housing solutions help leading brands grow revenue, manage risk and provide a great experience for their customers. We support, connect and service over 300 million consumers worldwide, helping people get more value from their connected devices, vehicles and homes. Assurant is a proud member of the Fortune 500, with decades of experience in the industries we serve.

Our Values:

Common Sense, Common Decency, Uncommon Thinking and Uncommon Results guide our every action at Assurant. These values inspire our commitment to be a responsible corporate citizen.

At Assurant, diversity helps us inspire creativity in the global marketplace, and we are believers in the strategic value of inclusion and how it improves performance, creates growth opportunities, better aligns us to our clients, and enhances employee engagement. 

We look forward to receiving your application!

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