Job Classification:

Operations - Insurance Operations

At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions!

Prudential has delivered on our promises to help Association/Affinity Groups for nearly 150 years. Everything we do is focused on our purpose of making lives better by helping to solve the financial challenges of our changing world.

For Prudential Group Insurance, that means helping associations and their members meet their benefits challenges during day-to-day events and for significant moments in life. Our broad portfolio of Life, Disability, and Supplemental Health & Wealth solutions and capabilities help make it easier for members —and the organizations they rely on—to be resilient and supported in their well-being.

The Association/Affinity Segment provides unparalleled digital enrollment experiences to members delivering integrated business solutions and automated processes. We put data to work for associations and their members, using it to provide solutions that address members’ key needs, and create personalized experiences. We serve organizations and their members through a high-touch, high-tech, self-serve interaction, guided by our principles of creating and nurturing relationships built on trust. 

The current employee work arrangement for this position is Hybrid and requires your on-site presence on a reoccurring basis as determined by your business. Your manager will provide additional details relative to the specific number of days you are expected to be on-site.

What you can expect:

• Supports projects across Operations, Business and Systems to solve complex Medical Underwriting business issues through process, systems and infrastructure.
• Has full technical knowledge of Medical Underwriting business analysis. Is considered a subject matter expert in Medical Underwriting product, data analytics information planning and or operational support.
• Works closely with operations and systems partners in the definition of systems requirements, implementation of applications projects and systems testing.
• Provides business guidance through all phases of the development and implementation process and ongoing Medical Underwriting administration.
• Responsible for the day to day activities relating to one or more of the following Medical Underwriting business requirements rules, QA UAT testing, operational reviews, information analysis, exception handling and coordination of work with internal and external partners.
• Association GI Medical Underwriting Work Stream Lead and manages initiatives working with CDO, MEDUW, API Teams and others to define requirements for initiatives, UAT, pull data from Medical Underwriting for CBAs and other activities.
• Coordinate/attend vendor calls and cross business collaboration with ILI, MEDU/Association.
• Set up MEDUW guidelines (age/amount/debits) for new association clients. Monitor MEDUW to ensure Association EOI applications are processed correctly preventing potential issues that affect clients.
• Produce adhoc reports for Association Account Management (EOI summary, reason for decline) including large client YE reporting.
• Create reports for monitoring MEDUW workflow for association cases by creating the report and coordinating automation of report in MEDUW management portal.
• SME for Association MEDUW including designing meetings, researching complex issues for association clients, investigating PREP issues, etc.
• Setup new customers in MEDUW including monitoring that backend tables are updated.

What you’ll need:

• A strong background in Medical Underwriting systems, processes and data analytics required.
• Group Insurance Industry experience
• Bachelor’s degree or equivalent work experience with minimum of 3 years of Group Insurance industry experience
• Ability to work independently
• Strong time management and organizational skills
• Ability to prioritize work with limited oversight
• Self-starter, highly motivated, strategic thinker who can lead independent stakeholder conversations
• Strong, proven communication, collaboration, and consensus building skills
• Strong Group Insurance acumen and familiarity with a broad range of Medical Underwriting business processes
• Strong Analytical and mathematical skills.
• Excellent Microsoft Office and Excel skills
• Working knowledge of applicable medical underwriting platform and tools (internal)
• Ability to develop strong working relationships within Segment and GI as well as cross business partners and vendors
• Exhibits behaviors aligned with leadership competencies

Prudential supports all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply.

At Prudential, you can:

Take charge of your career. We equip and empower our employees to expand their skills and experience by using powerful learning, gigs, and job opportunities. We offer a suite of services such as on demand resources and networking to propel your career forward.

We’re a global organization, full of outstandingly dedicated people who aren’t afraid to think differently, challenge the status quo and take sensible risks along the way. You will enjoy pushing boundaries as we build innovative technology that helps clients, customers and employees live their best lives. You will have access to leadership and learning opportunities and the resources needed to take your career in any direction. We will help you do your best work, offering flexibility, while delivering on our Purpose.

What we offer you:

• Market competitive base salaries, with a yearly bonus potential at every level
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave
• Retirement plans:
• 401(k) plan with company match (up to 4%)
• Company-funded pension plan
• Wellness Programs to help you achieve your wellbeing goals, including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Tuition Assistance to help finance traditional college enrollment toward obtaining an approved degree, many accredited certificate programs, and industry designations.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.

To find out more about our Total Reward package, see our Total Rewards Brochure. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

Note: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $115,800.00 to $172,300.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Roles may also be eligible for additional compensation and/or benefits. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. In addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement.