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Job Summary: Supervisor will oversee the Telesitter team, monitor assignment acuity, and assign patients as orders are placed. The Telesitter Supervisor functions under the direction of the Manager and Diagnostic Outreach VP. Provides outstanding customer service to customers in a fast-paced busy environment. Daily monitoring of Quality and Productivity standards and other Key Performance Indicators. Excellent working knowledge of our systems, their capabilities, and troubleshooting when concerns or needs arise. Assist with supervising the daily activities in the Telesitter departments. Lead PI initiatives for the department. Responsible for planning, implementing, testing, education, training, and support of our systems. Perform 6 month and yearly evaluations. Document errors and provide counseling as needed. Approve PTO, update KRONOS as needed and approve staff timecards. Participate in panel interviews as needed. Knows the existing lines of communication and authority, handles communications properly, and is dependable and cooperative. Ability to motivate individuals and teams. Must be flexible with work hours to meet department needs. The Supervisor is responsible for oversight of all shift operations including managing team members concerns, solving equipment problems and work as a liaison between the Telesitter Hub and facilities receiving this service. Will be Responsible for organizing department workflow to achieve goals and meet objectives. The team member will also investigate all falls that occurred during their shift and identify missed opportunities that would have prevented the fall from occurring. He/She will educate staff on best practices related to safe rooms and reducing falls rates. The Supervisor will be responsible for precepting new staff and ensuring they have the tools necessary to be successful in the unit. In addition, the Supervisor collaborates with the Director/Manager to meet strategic department goals. Serve as chief retention office for his/her assigned staff as well as leadership sponsor for all remote sitting metrics. Core Responsibilities and Essential Functions: Administrative Duties - Create and balance the schedule to include tracking time off, sick days, etc. - Maintain and approve time and payroll for the department (other departments as deemed necessary) - Coordinate the on boarding and training of new hires within the department - Coordinate staffing to accommodate the volume and acuity of patients needing telesitter service - Facilitate relief lunches and breaks for telesitter team members - Time and attendance reporting (Kronor) ordering supplies. Responsible for approvals and denials of vacation request in Smart Square Interdepartmental responsibilities - Attend meetings to include but not limited to bimonthly supervisor meeting, training sessions, scheduled team meetings, and employee engagement team meetings - Monitors and create custom reports for department and/or hospital leadership (i.e., sitter utilization, etc.). - Monitors complaints/falls/safer within department demands - Act as a representative for the department when needed. - Act as lead for department in absence of manager. - Collaborate with facility leadership and/or other leadership during times of surging need for telesitter services. - Plans, directs, and communicates with the facility liaisons and leaders to track the orders and devices in use and requested. Team Management - Facilitates training of new employees and assures proper documentation of training - Distributes education/policy and procedure documents to employees - Meets with employees to conduct counseling and or disciplinary proceedings - Prepares and presents to employees their annual employee evaluations - Assists in the interview process of all new hires - Hold staff accountable for their actions - Review and hold staff accountable to the departmental dress code - Deliver performance improve plans to staff not meeting departmental goals - Updates staff to any changes in policies and/or workflow Customer Focus and Communication - Daily rounding with staff to ensure employee engagement Ability to interact respectfully with co-workers, patients, staff members in friendly, personable, and professional manner. - Uses effective written and oral communication skills with patients, staff, physicians, family and visitors. - Communicates patient care concerns/problems/emergencies to the manager - Uses positive and respectful communication with all members of health care team, patients and families. Computer Skills - Basic computer knowledge is required. - Proficiency in utilization of EPIC required. - Proficiency in utilization of Smart Square and Kronor for schedules/payroll. - Proficiency in use of word and excel needed for data collection and monitoring. Quality Assurance, performance improvement, safety and regulatory - Maintains QA, PI Safety, and regulatory records - Performance improvement representative and attends pertinent meetings and classes - Investigate, reviews and responds to safer discrepancies/complaints Required Minimum Education: High school diploma equivalent from an accredited program Required or Associate's Degree Required Required Minimum License(s) and Certification(s): All certifications are required upon hire unless otherwise stated.

• Basic Life Support or BLS - Instructor-Preferred

Additional License(s) and Certification(s): Required Minimum Experience: Minimum 1 year experience in hospital setting in leadership role, ie supervisor, charge or lead roles. Required and Minimum 1 year customer service-related experience Required and Minimum 1 year sitter experience Preferred Required Minimum Skills: Must be self-motivator, capable of performing without close supervision and have ability to interact with all levels of the healthcare system. High Must be organized, professional, and courteous, and able to handle assignments with a high degree of accuracy and timeliness. High Must be able to work effectively under stress and time deadlines. High Must maintain confidentiality of all information. High Ability to read, write, utilize a computer for charting and speak the English language Medium Ability to hear and see alarms and digital readouts High Strong customer service and interpersonal skills High Ability to collaborate with other healthcare providers in the provision of patient care High Ability to function in stressful and emergency situations is essential. Medium

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