About the team

The Customer & Partner Insights team sits within Zillow Research & Insights (ZRI), a multidisciplinary team of researchers that includes Insights Strategists, UX Researchers, Behavioral Scientists, and Population Scientists. We all play a significant role within the greater product and marketing organizations. ZRI sits within Zillow Experience Design (ZxD), a fast-paced, collaborative, and driven product design team. We’re a tight-knit, fun-loving, and upbeat group.

We build useful, usable, and innovative experiences for Zillow customers. These experiences live across web, mobile, and internal software platforms.

Our team cares deeply about solving problems for real people – customers, co-workers, and everyone else. We seek to make everything a little better than we found it.

About the role

As a Senior Insights Strategist, you're responsible for driving research and product strategy to craft phenomenal B2C customer and B2B partner experiences. If you want to provide data-hungry teams with a view of our customers and partners via planning, executing, and sharing quantitative and qualitative research, then this job is for you! Our mission is to make Zillow the most-loved place to discover, buy, sell, or rent a home.

Responsibilities:

• Define short-term and long-term research roadmaps aligned with customer problems and business priorities, identifying and prioritizing research needs throughout a cycle.

• Collaborate with marketing (primarily), design, product, data science, and other teams.

• Prioritize and coordinate related work, synthesizing data from all sources across ZRI to create a comprehensive view of the marketplace, customers, and business partners.

• Advocate for customer and partner needs throughout the product design and development process, and ensure they align with business initiatives.

• Effectively communicate findings and insights in a way that drives stakeholders’ decisions. 

• Lead multiple projects independently, prioritize business objectives, and deliver high-quality work on time.

• Contribute, learn, grow, and have fun.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $104,700.00 - $167,300.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• 6+ years as an Insights Manager, Insights Strategist, Market Researcher, or similar role.

• Expertise in quantitative and qualitative research to understand customer needs and address business or marketing objectives. Higher emphasis on quantitative background. 

• Excellent data and analytical skills. Ability to analyze data and translate into concrete. insights which can be easily understood and applied by the entire organization.

• Demonstrated ability to synthesize results from multiple sources to build a richer, more complete perspective of the issue or opportunity, and related implications.

• A great storyteller who finds powerful ways to communicate insights and develop empathy among our internal partners, engage senior leaders in research, and influence them to take action.

• Experience working successfully with diverse, cross-functional product teams to guide strategic decisions.

• Experience collaborating with other research/analytics disciplines (UX and behavioral science researchers, data scientists, population scientists, etc) especially for sophisticated/multi-modal studies.

• PhD in relevant research or marketing field preferred.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.