Project Role : Packaged/SaaS Application Engineer
Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.
Must have skills : Agentforce
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Salesforce Agentforce Engineer, you will lead the development and delivery of intelligent agent-based solutions using Agentforce and Agentforce Vibes. You will act as the primary technical point of contact, guiding teams in building, configuring, and deploying Salesforce agents aligned with business requirements.
This role requires strong Salesforce development expertise combined with hands-on experience in Agentforce implementation. You will support design decisions, oversee delivery, and ensure agents are built following platform best practices and enterprise standards.

Roles & Responsibilities:
Act as an SME for Agentforce-based implementations.
Lead the design and development of Salesforce agents using Agentforce and Agentforce Vibes.
Configure agent workflows, prompts, intents, and orchestration logic.
Guide team members on Agentforce implementation approaches.
Review agent configurations and supporting Salesforce code.
Collaborate with business analysts and stakeholders to translate requirements into agent solutions.
Integrate Agentforce with Salesforce data, Flows, Apex, and external systems.
Resolve technical challenges related to agent behavior and performance.
Participate in solution design and estimation activities.
Coordinate with multiple teams to manage dependencies.
Ensure quality, scalability, and security of deployed agents.
Conduct knowledge-sharing and enablement sessions on Agentforce features.

Professional & Technical Skills:
Must Have Skills
Strong Salesforce development experience.
Hands-on experience with:
o Agentforce
o Agentforce Vibes
Solid understanding of conversational AI and agent-based workflows.
Experience with:
o Apex
o Lightning Web Components (LWC)
o Salesforce Flows
o Integrations (REST/SOAP)
Strong understanding of Salesforce governor limits and performance considerations.
Ability to design maintainainable and scalable agent solutions.
Good stakeholder communication and technical leadership skills.

Certifications Required
Salesforce Platform Developer I – Mandatory
Salesforce Administrator – Mandatory
Agentforce Specialist – Mandatory or In Progress
Salesforce AI Associate – Preferred

Additional Information:
5–7 years of Salesforce implementation experience.
Hands-on experience delivering Agentforce-based solutions.
Experience supporting multiple workstreams.
Familiarity with Agile / Scrum methodology.
15 years of full-time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.