Our Journey
ShopBack was born one night in 2014 when co-founders Henry and Joel were toying around (with entrepreneurial ideas) in Henry's car, sparking the concept of earning Cashback while shopping online. The ShopBack Group has now grown to become the leading shopping, rewards, and payments platform in Asia-Pacific, with 45 million shoppers across 12 markets and more than half a million transactions powered for 20,000 partners daily. Fresh off its debut in the European market, ShopBack is seeking thrill-seekers to join the journey of building The World's Most Rewarding Way to Shop. Get ready for the ride of a lifetime: a blend of startup spirit woven into a solid business foundation.
As a Mid-level to Senior-level Contract Researcher, you will be an integral member of our research team. In particular, you will be responsible for leading and executing qualitative research efforts, planning and facilitating design workshops, while collaborating closely with the product managers and designers. You will also advocate for our user needs and pain points from different markets around APAC to all ShopBackers throughout the region, including markets you are not familiar with. You are comfortable conducting contextual and evaluative research with a strong understanding of research methodologies, product design principles and agile processes.
Our team provides a safe space for all researchers. We review each other’s work and focus on improvements rather than identifying mistakes. We experiment with various research methodologies as we consider our work a playground for us to explore the best way to learn about the users. In terms of skills and backgrounds, our team is diverse and we learn from each other’s perspectives.
ShopBackers' DNA
Grit - We tackle all challenges head-on, working together to solve problems and achieve success.
Hunger - We value hard work, and having relentless drive.
Speed - We move fast and have a bias for action, all to deliver maximum impact.
Impact - We focus on results, always aiming for the best possible outcomes and timelines.
Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.
Exclusively for ShopBackers
Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning team on a journey to global scale.
Competitive compensation based on your performance.
Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.
Flow Day Thursday (1-day a week, optional to work from home or office)