Northrop Grumman is hiring a Product & Training Delivery manager within the Insights & Intelligence (i2) organization to maximize the adoption of our products and ensure a superior user experience. This manager will report to the AI Platforms and i2 Operations Director and be based in Falls Church, VA. Hybrid and/or remote options will be considered for the right candidate.  

 Insights & Intelligence (i2) is reimagining decision making at Northrop Grumman and driving our data, analytics & AI transformation. As part of our Chief Information & Digital Office, i2 works with all enterprise domains and businesses. 

As the i2 Product and Training Delivery lead, your background as a training, change management, or user experience professional will ensure that we have a comprehensive approach to launch, training, adoption, and organizational change management. 

Responsibilities include (but are not limited to) the following: 

• Develop and implement a comprehensive product delivery approach for the i2 portfolio including standards and best practices for end user training, communications, and support 

• Support the development and delivery of end-user training for AI and analytics products as well as annual compliance training related to the protection of data and responsible use of AI 

• Partner across our delivery teams to develop methods and metrics to assess user feedback, training effectiveness and product usage 

• Assess and analyze user feedback, training effectiveness, and product usage metrics to identify areas for improvement and adapt strategies accordingly 

• Coordinate efforts across team members and serve as a people manager for a small team focused on training 

Basic Qualifications: 

• Must have a minimum of 8 Years of relevant experience with a Bachelors Degree OR 6 Years of relevant experience with a Masters Degree OR 10 years of relevant experience with an Associates Degree OR 12 years of relevant experience with a High School Diploma.

• Strong communication and presentation skills 

• Demonstrated ability to manage multiple projects while maintaining a keen focus on detail to ensure flawless execution 

• Proven experience with company-wide product rollouts and associated organizational change 

Preferred Qualifications:  

• Bachelors or advanced Degree in Organizational Psychology, Human Factors Engineering, IT or related discipline 

• Proficiency as an administrator with Northrop Grumman's learning management systems (LMS) and other training tools  

• Familiarity with ServiceNow knowledge articles and service catalog capabilities 

• Strong analytical skills and the ability to abstract meaningful insights from training and feedback data 

• Demonstrated experience in training content development, curation, and deployment