Job Profile:

Student Support Specialist 3

Job Family:

Student Support Services

Time Type:

Full time

Max Pay – Depends on experience:

$60,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Provides advice and guidance to students in specialized area(s) of academic, professional, and personal support services to overcome academic and non-academic barriers and enhance their skills to increase persistence and graduation rates.

Job Description:

Position Salary Range:

• $60,000 per year

Through Educational Outreach and Student Services, this position facilitates the interactive process between students, faculty, and other appropriate entities to determine accommodations for students with disabilities;  Provides consultative services to departments, faculty, staff, and University programs to ensure compliance with government regulations, such as the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act, as well as ASU policies;  Educates departments, faculty and staff on the ADA and assists in facilitating accommodations for equal access. 

What’s in it for you:

Arizona State University offers a comprehensive benefits package that includes valuable employee benefits to enhance the total compensation of its staff. This package includes: (Click here to explore options)

• Tuition Reduction Program for staff members, their spouses, and dependents, available on day one.

• Low-cost health, dental, vision, and life insurance benefits.

• Retirement program designed to promote long-term savings and provide income upon retirement.

• Paid time for volunteer and professional development.

• 10 Paid Holidays and competitive Vacation and Sick accruals each Pay Period.

• Wellness program for preventative health education and screenings.

• Disability and leave program for income protection.

• Employee assistance for free and confidential behavioral health services.

• ASU Discounts to sports/events along with discounts with ASU partnerships.

Essential Duties:

• Serves as a consultant for Americans with Disabilities Act (ADA) related programs, policies, and procedures related to compliance and the promotion of University opportunities for students with disabilities on all ASU campuses, including ASU Online.

• Works collaboratively with departments regarding the determination and implementation of accommodations for students with disabilities. Interprets and assists with revision of policies and develops disability/ADA procedures relating to faculty and staff.

• Monitors disability/ADA procedures, and provides consultative services to students, faculty and staff as appropriate.

• Establishes processes and works towards prompt and equitable resolution of issues and inquiries from faculty, staff, and the public regarding disability compliance.

• Reviews functional limitations, assesses course and/or program requirements to identify any barriers that may impact equal access. Makes determinations of accommodations, service and other solutions for ensuring access.

• Researches, revises, and disseminates current documentation and communications regarding state and federal laws and regulations, best practices, and University employment policies and procedures on the rights of persons with disabilities and means of providing appropriate accommodations to persons with disabilities while maintaining program performance standards.

• Performs due diligence review, research, or referrals regarding complaints or possible violations related to the ADA.

• Meets with students to determine current accessibility needs requiring accommodations and provides ongoing support for the duration of their academic career.

• Coordinates referrals to appropriate resources both within the university and in the community.

• Provide information to prospective students and their parents regarding services, university resources, transition questions and concerns, documentation guidelines, and the process for determining reasonable accommodations

• Work collaboratively with high schools, community colleges, universities, Vocational Rehabilitation and other community agencies to provide ongoing support for students.

• Provide timely and responsive service to students.

• Work with faculty and staff to ensure an optimal learning environment is created for students.

• Conduct presentations, develop programming, and engage with various departments and agencies in order to ensure collaborative support for students with disabilities.

• Maintain confidential files and records.

• Participate in university committees.

• Stay current on theories, best practices, and current legislation related to disability issues, developmental education, and student development.

• Support and participate in spirit, pride, and tradition initiatives.

• Duties as otherwise assigned.

Days and Schedule: Student Accessibility and Inclusive Learning Services is open Monday – Friday from 8:00 am – 5:00 pm; this position will require occasional evening and weekend commitments.This job is primarily located at the ASU Downtown location; however, incumbent will be required to travel to other ASU campus locations to perform work or represent the department.Must possess a valid Arizona Driver's License upon employment and have an acceptable driving record, which is 5 or fewer points in the most recent 39-month period from date of hire.

Desired Qualifications:

Strongly Preferred:

• Master’s degree in Rehabilitation Counseling, Education, Counseling, Educational Psychology or related field AND two (2) years of progressively responsible experience in a closely related position; OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired:

• Master's degree in Higher Education, Rehabilitation Counseling, Education or other relevant field.

• Experience working with students with disabilities in a Higher Education Setting.

• Experience working with students taking in-person and online courses.

• Experience coordinating services and determining accommodations for students with disabilities, including experience evaluating disability documentation. 

• Ability to effectively communicate with a variety of stakeholders, including interpersonal and presentation skills.

• Ability to work collaboratively with a variety of stakeholders in and outside the University.

• Ability to apply critical thinking skills and problem-solving skills related to analysis and determining solutions.

• Demonstrated knowledge of current federal and state laws, statutes, regulations, policies, and directives pertaining to ADA, FMLA, HIPAA, and other medical and disability practices and procedures.

• Knowledge of ASU Sun Devil Way and Educational Outreach and Student Services Goals.

Working Environment:

Activities are performed in an environmentally controlled professional office setting under the following conditions:

• Work performed is subject to extended periods of sitting and standing and may be required to sit and/or stand for prolonged periods of time.

• Work performed is subject to extended periods using standard office equipment such as a computer workstation/laptop (keyboard, monitor, mouse) inputting, reviewing and retrieving information; extended periods of viewing a monitor or screen; and using printer, fax, calculator, copier, and telephone.

• Communicate both orally and in writing in English through email, print, phone, and web media with students, staff, faculty, and members of the public who interact with the Dean of Students Office.

• Use independent judgment and critical thinking to make decisions and/or analyze data.

• Professionally represent department/program.

• Work collaboratively across various departments within the University

• Commute moderate distances across campus for meetings or events, which may include times of inclement weather.

• Work at and with all four campus locations

Department Statement:

The Student Accessibility and Inclusive Learning Services provides services to qualified students with disabilities on all ASU campuses.

Educational Outreach and Student Services (EOSS) is committed to enrolling all qualified students at Arizona State University and assisting them in their academic success. EOSS provides a broad range of services and support to students and prospective students ranging from outreach efforts with K-12 schools, orientation programs for new freshman, bridge programs to assist the transition to a university environment, and a wide variety of services, programs and activities for enrolled students. EOSS has direct responsibility for multiple departments across four campuses, some of which include the Dean of Students, University Housing, Health Services, Counseling Services, Disability Resources, the Memorial Union, TRIO programs, Sun Devil Fitness, Student Government, Student Media, Career Services, Access ASU and others.

Driving Requirement:

This position may require driving. Employee must possess a valid US Driver’s license of the appropriate class and required endorsements throughout employment.

Location:

Off-Campus: Phoenix

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$24355.htmld

To be considered, your application must include all of the following attachments:

• Cover letter

• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.