The customer experience begins and ends with the Budtender. The Budtender provides exceptional service to all customers and patients through product education and recommendations. The budtender is responsible for promoting a work environment that is positive, fun and rewarding for both the team and customers.

Pay for this role starts at $18.29/hour

Essential Duties
Sales and Customer Satisfaction:

• Embody LivWell core values and project that onto customers by exhibiting excellent customer
  service skills
• Execute selling standards to achieve individual sales goals and contribute to team’s daily sales goals
• Provide excellent customer service by answering questions, offering assistance, suggesting items and providing product information with a smile
• Assist customers with requests in store and on the phone
• Verify customer identification/paperwork and accurately create/update customer profiles
• Create brand loyalty by introducing the LivWell rewards program to every customer
• Cross-sell products to increase purchase amounts
• Educate customers about current promotions and events
• Solicit feedback on service levels through use of Happy or Not and Google reviews
• Ensure the sales floor is properly stocked and the presence of the store is clean and organized
• Communicate serious customer concerns to the management team
• Systems:
  • Accountable for utilizing store technology, POS and online ordering systems.
  • Accountable for cash handling on shift, processing online and in store sales, counting out
    registers, recording accurate sales numbers in POS and reporting tips accurately
  • Responsible to utilize Company tools, Intranet and Learn Brands for ongoing product training and
    company news and updates.
  • Responsible for utilizing HR platforms to review schedules and record time cards accurately.

Compliance and Reporting:

• Responsible for abiding by all company policies and procedures
• Ensure compliance with all local, state and federal regulations
• Responsible for maintaining compliance and communicating compliance issues effectively
• Assist management team in correcting any known inventory issues to ensure compliance.

Supervision:

• Works under the direct supervision of the management team.
• This person does not supervise other employees.

Education and Experience Requirements
Education:

• High School Diploma or equivalent required.

Work Experience:

• One or more years of work experience in a related industry or work environment is preferred.
• Oral and written communication capabilities.
• Bilingual in English / Spanish preferred.
• Exceptional customer service skills.
• Knowledge of local, state and federal laws relating to key areas of responsibility.
• Knowledge of basic computer skills, Point of Sale software and cash management.
• Fun attitude and strong work ethic.
• Strong attention to detail and must have a team-player mentality.
• Ability to creatively cultivate long- term customer relationships.
• Regular and on-time attendance is required.

Required Certificates, Licenses, and Registrations:

• MED Badge-Must be able to secure appropriate work credentials from the Colorado Department
  of Revenue, MED

Working Conditions:

• Able to use a computer for extended periods of time.
• Able to move about a typical office, manufacturing, warehouse, or retail environment.
• Able to lift and move up to 25 pounds occasionally.
• Must be able to accommodate scheduling expectations including weekend, evening, and holiday shifts and store location movement.
• Flexibility to support other retail locations within 25 mile radius.