Posted:
7/30/2025, 5:03:20 PM
Location(s):
Western Province, Sri Lanka ⋅ Colombo, Western Province, Sri Lanka
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
IT & Security ⋅ Software Engineering
The Opportunity
We are looking for Operations Engineers to join the Technical Operations team at Sysco LABS. Operations Engineers will primarily provide comprehensive technical support services for various systems and platforms used by Sysco Corporation across United States, Canada & Europe.
Responsibilities:
Providing reactive support through troubleshooting of technical issues, unblocking users and detecting root cause(s) based on SLAs
Identifying and resolving complex application, network, platform and cloud-based connectivity issues
Ensuring that systems are fully operational, and any loss of service is restored within SLAs
Engaging and coordinating with end-users, other stakeholders such as engineering and 3rd parties during the issue resolution process
Supporting upgrades and new deployments of the applications
Monitoring and proactively managing application issues
Working on a roster covering 24/7 support to our end users
Requirements:
A Bachelor’s Degree in Information Technology or equivalent
1-2 years of experience in technical support/systems administration will be a key advantage
An excellent command of written and spoken English
Knowledge and experience of the Windows servers/UNIX platforms
A sound network troubleshooting knowledge including LAN/WAN, DHCP, TCP/IP, Firewalls, and Routing
Knowledge of SQL; the ability to write and execute queries and understand databases
Knowledge of Shell or Python scripting will be an added advantage
Oracle DBMS and PL SQL knowledge will be an added advantage
A dynamic personality with a good balance of technical abilities and communication skills who can handle pressure situations
Benefits
US dollar-linked compensation
Performance-based annual bonus
Performance rewards and recognition
Agile Benefits - special allowances for Health, Wellness & Academic purposes
Paid birthday leave
Team engagement allowance
Comprehensive Health & Life Insurance Cover - extendable to parents and in-laws
Overseas travel opportunities and exposure to client environments
Hybrid work arrangement
Website: https://sysco.com/
Headquarter Location: Houston, Texas, United States
Employee Count: 10001+
Year Founded: 1969
IPO Status: Public
Industries: Electrical Distribution ⋅ Food and Beverage ⋅ Food Delivery ⋅ Health Care ⋅ Hospitality ⋅ Logistics ⋅ Marketing ⋅ Meat and Poultry ⋅ Restaurants ⋅ Sales