Sonder is an active care technology company that helps organisations improve the wellbeing of their people so they perform at their best. Our mobile app provides immediate, 24/7 support from a team of safety, medical, and mental health professionals - plus onsite help for time-sensitive scenarios. Accredited by the Australian Council on Healthcare Standards (ACHS), our platform gives leaders the insights they need to act on tomorrow’s wellbeing challenges today. 

We completed a highly successful Series B capital raise in August 2022.  With operations in Australia, New Zealand and the UK, we are at an exciting time of growth and we invite you to join us on our mission to help organisations around the world create a culture of Active Care.

• 500,000+ eligible members across multiple countries
• 300 + team members, as well as an on-the-ground responder network 
• Trusted by major corporations, education providers, and government agencies
• Winner of the 2021 Australian Financial Review  BOSS #1 Most Innovative Company (Technology)

Join Sonder’s innovative movement to provide global support through the right care at the right time and know you are contributing to empowering people to be at their best.

About the role

As a TeleTriage Registered Nurse,  you will provide support to members under the direction of Sonder’s Medical Director and supervision of the Nurse Unit Manager. You will conduct telephone and chat messenger screening of our member’s health concerns, including acute and chronic medical and mental health issues, and provide members with referral to appropriate care. 

You will work autonomously, as well as part of a broader highly collaborative team. You will make quick, accurate, and appropriate referral decisions based on your clinical expertise and in accordance with our healthcare governance framework.

We are looking for compassionate and experienced nurses to support our members in our 24/7 support centre. You will need to be comfortable joining our 24/7 rotating roster.  The right person will enjoy finding innovative solutions to complex problems and be a strong team player with excellent communication and assessment skills.

What you’ll be doing

• Determine priority/criticality of member condition
• Conduct follow-up to determine any further assistance
• Complex case management

You will make referral decisions and provide clinical handover as appropriate including:

• Emergency services or mental health crisis team
• Emergency Department, Urgent Care/Stand-alone ED, Medical Centre, or GP
• Counselling lines (lifeline, beyond blue, etc)
• Other partner EAP or counselling services

Who are we looking for?

The ideal candidate is passionate, self-motivated, and takes pride in producing high-quality work every day. Above all else, you - the ideal candidate - will embody the Sonder values and love working in a fast-paced, dynamic workplace.

What you bring to the team;

3+ years of nursing experience including:

• Emergency Department (ED) Triage trained- Preferred
• Mental Health (MH) - Preferred (ED or MH unit experience)
• Current registration with AHPRA without restrictions

A background in any of the following are ideal:

• Telehealth
• Paediatrics 
• Mental health
• Midwifery 
• Primary care

Why join Sonder?

You will work with a collaborative, vibrant and passionate team of experienced professionals, inside and outside of the Nursing Team and as we continue to grow, there will be plenty of development opportunities.

• Hybrid working environment + modern office facilities
• Learning fund - annual contribution + 2 days of study leave to support your personal development
• Paid parental leave with an attractive return to work policy (e.g. Return to work at 80% for the first 3 months at full pay!)
• Induction and onboarding designed to make you succeed in your new role
• Salary packaging and novated leasing 
• Wellbeing support to invest in your own wellbeing
• Free coffee Tuesdays and catered lunch on Thursdays
• Team social fund to connect with your team, plus company wide social events 
• Dog-friendly office 
• Volunteer leave - 2 days per year to participate in meaningful causes and contribute back to the community

Check out our life page for more info - https://www.linkedin.com/company/sondersafe/life/

Due to the nature of our industry, all Sonder employees are required to complete a National Police Check and WWCC