Steeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the downtown Washington, D.C. hotel for discerning guests. Enveloped by views of the White House, St. John’s Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington, D.C.’s most accommodating amenities and dedicated services, The Hay-Adams is the boutique hotel of choice for the modern luxury traveler. The Hay-Adams offers an exceptional guest experience that goes beyond a good night’s sleep.
Do you have a passion for hospitality? We are currently seeking a phenomenal leader to become our Reservations and Revenue Manager for The Hay-Adams! With 5-star accommodations, including 124 refined guest rooms and 21 deluxe suites, The Hay-Adams is a luxury Downtown DC hotel unlike any other. The ideal candidate will possess an unmatched dedication to making a difference for our internal guests and our team members. As the Reservations and Revenue Manager, you will be responsible for completing the following responsibilities while displaying a high degree of business acumen, analytical capability and an ability to adapt to continuous change.
This position oversees the Reservations Sales Agents and participates equally in the ACD (Automated Call Distribution) system. He or she handles client inquiries and complaints requiring managerial authority and judgment and provides support to the Director of Revenue Management. The position is also responsible for planning and managing all tasks related to the hotel guest’s personal information such as address, title, e-mail, place of employment and other pertinent information, for the purpose of maximizing the hotel’s profitability through guest satisfaction and generation of return/repeat business.
The Hay-Adams is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.
Equal Opportunity Employer/Veterans/Disabled