Mandate:

To lead a team of Personal Shoppers and the in store experience of our PC Express program including in-store shopping, customer interactions, handling POS transactions with a strong focus on delivering exceptional customer service.
 

passion & commitment to customer service is a key driver for our Company

Duties & Responsibilities:

• Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experience;
• Develop an understanding of best practices relating to PC Express Operations;
• Be committed to maintaining operational standards;
• Be accountable for departmental financial objectives;
• Work with employees to improve productivity, engagement and retention;
• Identify opportunities to reduce customer wait times upon pickup at store;

• To schedule, direct, supervise and discipline department staff and train all new employees;
• To be responsible for the opening and/or closing functions of the department;
• To ensure the maintenance of equipment and the safety and sanitation of the production and back room areas, as per Company Policy;
• To respond to any customer inquiries, requests, and complaints, ensuring courteous customer relations at all times;
• Other duties as assigned.

Requirements:

• Exceptional customer service skills and a talent for building customer loyalty;
• Flexibility to work a variety of hours which include days, evenings, night shifts and weekends;
• The ability to work in a fast-paced environment under pressure;
• The ability to lead, coach and motivate employees;
• Strong financial acumen to deliver outstanding business results;
• A commitment to delivering consistent results, every day;
• Previous retail, grocery retail or hospitality management experience is an asset.