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What We'll Bring:

The Special Handling Rep 1 manages the various touch points – email, voice and written correspondence through which consumers, certain business-to-business customers and partners interact with the company. This is a remote position for candidates in Costa Rica, which may require occasional in-person attendance at work-related events at the discretion of management.

What You'll Bring:

• Answers and responds to incoming calls, emails or faxes received from consumers and customers. Agents provide prompt resolution to escalated inquiries including the following: consumer disputes, fraud resolution and identity theft for (minors/adults).
• Previous experiences in call center environment, at least 6 months.
• Excellent English and Spanish verbal, written and interpersonal communication skills
• Excellent listening skills and the ability to deal with irate customers regularly
• Ability to work remotely, independently, and have a strong sense of duty.
• Demonstrate attention to detail in all work completed
• Proactively works to improve knowledge and adherence to company processes and procedures
• Adapts well to change and can adjust priorities as needed
• Displays effective time management skills
• This is a remote position for candidates in Costa Rica, which may require occasional in-person attendance at work-related events at the discretion of management.

Impact You'll Make:

• Answer and respond to outbound and incoming calls, emails or faxes received from consumers and customers.
• Provide prompt resolution to escalated inquiries including the following: consumer disputes, fraud resolution and identity theft for (minors/adults) 
• Complete work referred from offshore vendor and ensures that all TU and FCRA guidelines, procedures and policies have been followed, as well as tracking levels of accuracy 
• Analyze consumer contact data to determine error trends in our current practices and provide feedback to your team lead based on early recognition of potential training issues 
• Work on special projects as assigned. 
• Perform other related duties as assigned

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Rep I, Consumer Operations Support