JOB DESCRIPTION

Role Responsibilities:

•    Responsible for identifying problems and/or concerns from customers and the ability to communicate effectively to solve them.
•    Key in same day deliveries, fill out appropriate forms, and get signatures for same days, past cut-off orders, etc.
•    Input orders accurately into the computer system. 
•    Handle the submission of all orders with accuracy in a timely fashion, confirmation and releasing for picking.
•    Ensure copies of the sales order pick tickets and processing labels are provided to appropriate personnel (Production Manager & Selectors).
•    Monitor daily sales / margins to ensure our targets are met and all transactions are correct.
•    Co-ordinate all product return requests between customers and company
•    Ensure special order items are placed accurately with correct lead time.
•    Monitor order cut-off times/days based on specific customers / territories.
•    Review credit hold list. Work with credit manager to have orders released on time.
•    Creating POS materials internally for the sales team.
•    Assist outside sales staff requests for catalogs, information, POS, order guides and quotations.
•    Setup and maintain customer files.
•    Answer product inquiries as needed via email, text and telephone.
•    Manage all social media platforms.
•    Ensure all emails are addressed, maintained and organized before the end of the daily shift.
•    Various clerical duties relating to the sales desk, such as mailing, faxing, photocopying, promotional events tracking, etc. 
•    Provide assistance to other members of the sales team
•    Complies with Sysco’s Food Safety Policy and procedures to ensure food safety, quality and legality requirements are met.
•    Is willing to work safely with minimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their Supervisor.
•    Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present.
•    Perform other duties as assigned.

Qualifications/Skills/Job Requirements (About you):

•    1-2 years’ work experience, preferably in a customer service, call center, or food service environment
•    Inventory & POS systems experience is strongly preferred
•    High school diploma required
•    Post-Secondary education is an asset
•    Intermediate PC skills (Microsoft Office suite, outlook, etc.).
•    Advanced keyboarding skills with the ability to talk and type simultaneously.
•    Telephony/Customer Service system knowledge or previous operating experience preferred
•    Superior communication skills, both oral and written.
•    Basic math and reading comprehensions
 

Sysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities.

ADDITIONAL INFORMATION

This Job Requisition was created with the help of AI. AI will not be used to make hiring decisions or who progresses in the Job Application process. If you have any questions, please reach out to our Talent and Acquisition Team.

This Job Requisition is for an existing vacancy.