Annual salary: up to £28,350.00

Resident Welfare Officer

North East Region

Full time - Year FTC

Salary up to £28,350PA + company car and fuel card!

Mears Housing Management are seeking Resident Welfare Officer to support the delivery of a new service designed to enable a vulnerable client group, avoid homelessness and move into settled accommodation.

Pastoral, floating support will be required to support the management and sustainment of interim accommodation and to support a pathway to settled accommodation. 

About the Role

This is a field based role, working in and around the North East.

This position forms part of a front-line delivery team providing accommodation and support through-

• Responsibility to assess, record and plan welfare and support needs for each client assigned to you.
• In line with Mears Equality, Diversity and Inclusion policy, delivery of welfare and support services to our service users ensuring a tailored approach to meet individual needs whilst being culturally aware and sensitive of circumstances.
• Delivery of welfare and support services to ensure full contractual compliance and successful outcomes of all Key Performance Indicators and service delivery targets.
• Delivery of service through sign posting, direct referral, liaising with other agencies/organisations.
• Develop and build relationships with other support and service providers within region.
• Management and mitigation of service user well- being risk and escalation in line with policy and procedure.
• Delivery of service to ensure safeguarding and welfare are fully considered in line with processes.
• Maintaining boundaries and being resilient to ensure a professional and well define service is provided to meet the needs of the service users.
• Working collaboratively with Housing Managers to deliver a seamless service in meeting the individual and property needs of all our service users.
• Delivery of performance and service reporting as requested by line manager, escalating all risks and concerns to ensure full resolution

Role Criteria

This role forms part of the front line service team who are delivering to a vulnerable client group. You will also have –

• Demonstrable experience of working in a similar based role
• Experience of working with vulnerable and diverse client groups
• Exposure and experience of dealing with drug misuse, homelessness, mental health, ex-offenders, trafficking etc.
• To communicate effectively with colleagues and clients.
• Ability to work under own initiative as well as successfully as part of a team
• You will be supportive, trustworthy, a good listener, approachable and empathetic to others by nature as well as being patient, open, able to think on your feet with a strong desire to help others
• Full UK Driving License

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

About Mears

Mears currently employs around 6,000 people and provides services in every region of the UK. In partnership with our Housing clients, we maintain, repair and upgrade the homes of hundreds of thousands of people in communities from remote rural villages to large inner-city estates. Mears has extended its activities to provide broader housing solutions to solve the challenge posed by the lack of affordable housing and to provide accommodation and support for the most vulnerable.

We focus on long-term outcomes for people rather than short-term solutions and invest in innovations that have a positive impact on people's quality of life and on their communities' social, economic and environmental wellbeing. Our innovative approaches and market leading positions are intended to create value for our customers and the people they serve while also driving sustainable financial returns for our providers of capital, especially our shareholders.

Benefits we can offer you  

• 25 days annual leave plus bank holidays 

• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! 
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. 
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more 
• Family friendly policies 

Apply below or to discuss your application further; contact Lauren at [email protected] 

Mears Group is a Disability confident employer and recognise our people as our greatest asset; we Hire Individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up. 

To drive a Mears vehicle, you must be aged over 21, have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment. To work on this contract you need to have lived and worked in the UK for the last 5 years to pass all our security checks.