Posted:
9/8/2024, 9:05:13 PM
Location(s):
Masovian Voivodeship, Poland ⋅ Gdańsk, Pomeranian Voivodeship, Poland ⋅ Pomeranian Voivodeship, Poland
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
WHO WE ARE:
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services.
We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.
THE WORK:
As a Customer Service Representative, you will be responsible for ensuring customer satisfaction by managing sales orders, processing customer claims and collecting overdue payments. This is an end to end role and ensures development throughout O2C operations. Previous experience within O2C area is an asset.
Process sales orders and ensure timely delivery to customers
Resolve customer queries and claims or complaints in a timely and professional manner
Collaborate with cross functional teams to ensure customer satisfaction
Collect overdues and resolve financial disputes
Maintain prices and pricing conditions according to rules and procedures
Process rebate reports and issue credit notes according to customer agreements
Continuously improve customer experience through effective communication and problem solving skills
Ensure update and maintenance of country Desktop Procedures, Supporting Documents and Standard Operating Procedures
Adhere to SLA and KPI targets
HERE’S WHAT YOU’LL NEED:
Fluent English and German
Good communication skills
Ability to work in a group
Positive attitude
BONUS POINTS IF YOU HAVE:
Knowledge of SAP
Knowledge of any kind of ticketing tools such as SSF, ServiceNow or Saleforce
WHAT WE OFFER?
Hybrid work from Gdańsk or Warsaw
Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
Employee Assistance Program - legal, financial, and psychological consultations.
Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
Paid employee referral program.
Private medical care, life insurance.
Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).
WHAT WE BELIEVE:
Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental
to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities. Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.
Clicking apply I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes, and that it is a data controller within the meaning of GDPR.
More information about Accenture (and if necessary also its representative) can be found here:
https://www.accenture.com/pl-pl/privacy-policy
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Website: https://accenture.com/
Headquarter Location: Dublin, Dublin, Ireland
Employee Count: 10001+
Year Founded: 1989
IPO Status: Public
Last Funding Type: Grant
Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing