Job Description:

Do you want to work for a company who delivers excellence for our Customers and Colleagues?

A company who focuses on our new core values:

• Deliver
• Collaborate
• Community
• Care
• Do the right thing

At DXC we have a long-established partnership with a Major UK High Street Bank, where we manage their personal lending business. We provide support to customers and colleagues, contacting us with financial enquiries and requests about their loan account. We also provide support to our client’s loan product finance team.

We are looking for colleagues to join our team of Needs Met Agents putting our customers at the heart of everything we do every day. Is that you?

• Do you have a passion for helping make things simple and easy for customers?
• Do you enjoy working to targets and taking responsibility for these?
• Do you enjoy getting your teeth into supporting with more complex requests that may need teamwork with colleagues from other areas?
• Do you get satisfaction from knowing you’ve helped achieve the right outcome for a customer, and even better getting it right first time?

Then this is a role you will be interested in.

What are we looking for in our Needs Met Agents?

• Can handle all customer calls professionally and courteously in accordance with Company procedures.
• Ability to ensure all regulatory requirements are met whilst maintaining a positive customer experience.
• Able to work in a fast-paced environment, ensuring defined processes are followed.
• Can take responsibility for personal targets and ensure these are met.
• Be a team player.
• Have an awareness of call times and Service Line Agreements and how these interact with our Incentive Scheme.
• Ensures that calls can be delivered with excellent customer service and meet the FCA regulatory requirements.
• A proven record of sales experience.
• Ability to work on own initiative and maintain self-motivated.
• Can problem-solve on the go and able to readily adapt to customers needs.

Work Environment:

The role is an office based one working on our site at Cobalt Business Park, Mercury House. There is the possibility of Hybrid working after the first 6 months. Induction training is for a period of 6-Weeks – with 3-Weeks classroom-based training followed then by 3-Weeks on the job training.

We try to have fun, with quizzes, competitions and challenges where we raise funds for our chosen charities/good causes.

Your working hours will be between 8am – 8pm, Monday to Friday as well Saturday & Sunday working between 9am – 18pm in a 5-Week rotation.

What can we offer you?

• Competitive Salary.
• Incentive Scheme Bonus.
• Competitive benefit package consisting of private medical insurance, gym membership discounts, contributory pension scheme plus lots more.
• Mental health first aider's support.
• Plus, a lot more on offer.

Are you excited about the opportunity to work at DXC? You should be, see here for a list of the awards and recognition - https://www.dxc.com/us/en/about-us/awards-and-recognition

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.