Customer Onboarding Specialist

Posted:
11/18/2025, 10:35:25 PM

Location(s):
Rio de Janeiro, Rio de Janeiro, Brazil ⋅ Rio de Janeiro, Brazil

Experience Level(s):
Junior ⋅ Mid Level

Field(s):
Customer Success & Support

Workplace Type:
Remote

 Who we are

Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology.

Headquartered in sunny Barcelona, we're now a team of 380+ people representing over 60 nationalities, united by a passion for transforming the future of short-term rentals.

⭐ About the role

To continue our growth, we are seeking a Product Onboarding Specialist to join our Onboarding team.
As an Onboarding Specialist, you will take ownership of the customer upon subscription, guiding them through the setup of their account and connections.
Post-set-up, you will have ownership of the customer and follow up regularly to upsell product features and plan.
Why you’ll love us:
You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.

What's in it for you?

🌎 The freedom to work from home.
💰Salary in EUR/USD!
🖥️ We understand the importance of having the right tools for the job, especially in a remote setting: Expense Coverage for Computers & Gadgets.
💟 Great culture & working environment with an international team of over 60 different nationalities.
🎉 Travel to our yearly team-building events at company's expense.
🤑 Boost your earning potential with our referral program that offers paid compensation.
📈 Dive into a career adventure with endless opportunities for growth and development.
💥 Spice up your remote work routine with a dash of fun! Join us for virtual team activities.

So, what are you waiting for? Apply now!
All applications and CVs must be submitted in English 😉

Lodgify

Website: https://www.lodgify.com/

Headquarter Location: Barcelona, Catalonia, Spain

Employee Count: 251-500

Year Founded: 2012

IPO Status: Private

Last Funding Type: Series B

Industries: Hospitality ⋅ Productivity Tools ⋅ SaaS ⋅ Vacation Rental