Crisis Recovery Worker – Preston Haven

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. 

 

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

What You’ll Do

Duties will include:

• Liaising with clinical teams to discuss referrals and clinical presentation of service users, leading on risk management and safety planning for individuals experiencing a mental health crisis and introducing therapeutic tools and interventions to services users tailored to their particular needs.

• Entering accurate case notes onto our IT system.

• Regularly liaising with GP surgeries, the local council, charities etc. or promoting the service within the community.

To Succeed in This Role, You’ll Need:

• Ability to communicate effectively at all levels

• Ability to respond compassionately to sensitive and complex issues 

• Able to motivate, support and advocate for people using services 

• Able to work effectively unsupervised and as part of a team 

• Able to keep good and accurate records 

• Ability to plan and prioritise workload 

• Good interpersonal and listening skills 

• Able to keep good and accurate records 

• Ability to plan and prioritise workload 

• Able to demonstrate a commitment to self-development & training 

• Able to demonstrate personal & professional integrity 

• Ability to work under pressure 

• Good IT skills, including in Word, the use of databases and email 

• Able to work flexibly to meet the needs of the Service and people using services 

• Able to participate in a 24 hour/7 day week shift rota, undertake on call duties and stay away from home at night 

To view the full job and person specification, please click here.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

 

If you need adjustments or support to apply, please email our recruitment team: [email protected] 

Closing Date:

2026-01-05