Posted:
10/2/2024, 2:10:40 AM
Location(s):
Ohio, United States ⋅ Euclid, Ohio, United States
Experience Level(s):
Junior
Field(s):
Customer Success & Support
Patient Guest Services Assistant I
Join Cleveland Clinic Euclid Hospital and experience world-class healthcare at its best. Cleveland Clinic Euclid Hospital is a hospital that offers a complete continuum of care: emergency services, sub-acute care, rehabilitation and outpatient care. Cleveland Clinic is recognized as one of the top hospitals in the nation.
The Patient Guest Services Assistant I will serve as a highly visible brand ambassador and resource to patients, family members and visitors by facilitating a warm, caring, comfortable and informed experience at Main Campus.
A caregiver in this position works Days, from 8:00am—4:30pm.
A caregiver who excels in this role will:
Ensure that patients, family members and visitors have peace of mind by utilizing the Communicate with H.E.A.R.T. models, setting expectations and delivering empathetic care.
Greet, welcome and assist patients, guests, and colleagues by aiding, providing campus directions, obtaining wheelchairs and providing minimal transport.
Access patient information to confirm appointment times, appointment locations and room numbers.
Provide some concierge services to assist patients and guests with accessing Internet information (driving directions, restaurants, shopping, and amenities) in the hospital and within the community.
Collaborate with leaders across the health system to design and implement improvement programs to enhance the overall patient experience.
Correct and/or report safety, maintenance, and cleaning needs.
Respond to Code Blue and Code Red emergencies with appropriate equipment.
Coordinate patient needs with other departments.
Minimum qualifications for the ideal future caregiver include:
High school diploma or GED.
Basic computer skills: Epic, outlook, and other internal systems.
Excellent verbal communication skills and an ability to function with empathy, friendliness and professionalism when interacting with patients and guests.
Two years’ experience in a customer service role with at least one year providing face-to-face customer service.
Preferred qualifications for the ideal future caregiver include:
Associate’s degree.
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
Manual dexterity to operate office equipment.
Requires frequent data entry, standing, walking, and sitting.
Normal or corrected vision, hearing, speech.
Excellent hand/eye coordination.
Lift up to 25 pounds.
Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.
Personal Protective Equipment:
Follows Standard precautions using personal protective equipment.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities
Website: https://clevelandclinic.org/
Headquarter Location: Cleveland, Ohio, United States
Employee Count: 1001-5000
Year Founded: 1921
IPO Status: Private
Last Funding Type: Grant
Industries: Health Care ⋅ Hospital ⋅ Medical ⋅ Non Profit