About Addi

We are a technology company working to transform credit and banking in Latin America starting with point of sale finance. We aim to build fair, simple and affordable financial services that empower our clients, treating them with dignity, and building financial freedom. We launched in February 2019 and have already served millions of clients and disbursed millions of dollars.

We operate as a full stack startup. We have built our core systems and processes from scratch, and we believe our technology and analytics platform will drive our progress into the years to come. We come at this with deep experience building and growing technology teams and financial products. As important as what we do is how we do it. We are a conscious company and are deeply committed to working and living our five core values - A company of owners inspiring colleagues, we pull rabbits out of hats, we care and we trust, act with integrity, win today every day, and scale exponentially.

We are backed by Andreessen Horowitz, Monashees, Village Global, and an outstanding team of individual angels, including Kevin Ryan, Josh Abramowitz, and Scott Weiss.

Mission

Ensure excellence in the management of our clients' Requests, Complaints, Claims, and Suggestions. We work to identify, record, analyze, and effectively resolve all customer inquiries, providing timely responses and satisfactory solutions. Furthermore, we commit to implementing preventive measures that allow us to continuously improve our products, services, and processes, anticipating potential issues and offering an exceptional customer experience.

What you will do

• Ensure attention to requirements, complaints and claims submitted by customers through our customer service channels, complying with the established daily productivity.

• Ensure the registration and follow-up of the requirements received in our area, giving a maximum response within 15 days as stipulated by law.

• Comply with the controls established for the processes carried out according to the parameters of the area and quality standards.

• Provide clear, efficient and personalized responses to customers and business partners via email, providing a comprehensive solution to all customer requirements in the interaction.

Requirements

• Previous experience working in the financial sector or startups.

• Graduation or near graduation in administrative or law degrees.

• Ability to deal with dissatisfied customers in a professional and empathetic manner.

• Ability to handle multiple cases and priorities simultaneously.

• Analyze data and patterns in PQRS to identify trends and areas for improvement.

• Familiarity with regulations, quality standards and customer service.

• Strong communication skills

Benefits

• Work on a problem that matters and help change customers’ lives.

• Build a lasting company from the very beginning, helping define every aspect of it.

• Be at the center of it all. We are a true technology company, and engineering is at the core of what we do.

• Massive market opportunity ahead of us; we are growing faster than pretty much any other fintech lender was at our stage.

• Work alongside a great and diverse team that cares about what we are doing and how we are doing it.

• Generous compensation, including equity, 100% health insurance (and 100% for dependents)