Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Technology
1
Under general supervision, the Senior Business Systems Specialist is responsible for/involved in all aspects of the life of a specific system/application. May include: evaluation of system enhancement requests, requirements development and documentation, testing and implementation; production support/troubleshooting, maintenance of system documentation, training responding to customer concerns and communicating results. The Senior Business Systems Specialist is responsible to assess and communicate impacts of changes to the application or system domain. The Senior Business Systems Specialist possesses strong knowledge of a particular business capability, product or system domain. Utilizing knowledge of the business and the specific application(s), identifies system opportunities to support business needs. May specialize in a particular technology or skill. This job typically does not lead others., but may act as a team lead coordinating multiple change requests or large enhancements. The Senior Business Systems Specialist may provide limited coaching to less experienced team members.
What Will You Do?
- Production support/troubleshooting:
- Facilitate troubleshooting and defect resolution. This includes requesting resources, migration through environments and ticket management.
- Effectively communicates status of enhancements, change requests and defects.
- May manage change, defect and enhancement request process and assignment of approved work.
- Documentation and Training:
- Maintains documentation of current state systems.
- Assists in development of training materials and business implementation/transition activities.
- Evaluates requests for projects and enhancements.
- May make recommendations for operational process improvements and/or system enhancements.
- Elicits documents and validates requirements for change requests and enhancements to capabilities, products or systems.
- May act as project manager for enhancements or new functionality.
- Helps identify appropriate subject matter experts and stakeholders to participate in requirements sessions.
- Utilizes business and system knowledge to support business needs.
- Applies knowledge of a particular business capability, product and/or system domain and communicates impact of changes to current state business process, products, data, feeds and systems.
- May provide input into departmental or divisional planning process. Provides subject matter expertise and capabilities to Business and IT Projects.
- Simultaneously support multiple projects as assigned. Performs other duties as assigned.
- Perform other duties as assigned.
What Will Our Ideal Candidate Have?
- Bachelors degree in Business, MIS, or other related field preferred.
- Three years of experience supporting business technology systems preferred.
- Business Perspective (Intermediate):
- Uses knowledge of internal and external factors impacting the property casualty industry to make decisions.
- Technology (Intermediate):
- Uses, leverages and maintains proficiency with corporate and job specific technology as it evolves (e.g., hardware, software, business unit applications and systems tools).
- Analytical Thinking (Basic):
- Identifies current or future problems or opportunities, analyzes, synthesize and compares information to understand issues, identifies cause/effect relationships and explores alternative solutions to support sound decision making.
- Relationship Management (Basic):
- Seeks out, builds, fosters and maintains productive relationships, networks or alliances to meet goals and achieve results.
- Communication (Basic):
- Demonstrates effective verbal, written, and listening communication skills.
- Facilitation (Basic):
- Uses and adjusts style and technique to assist group process and understanding.
- Teamwork (Intermediate):
- Works together in situations when actions are interdependent and a team is mutually responsible to produce a result.
- Conflict Management (Basic):
- Brings conflicts into the open and resolves them collaboratively.
- Change Management / Resilience (Basic):
- Remains energized and focused in the face of ambiguity, change or strenuous demands.
- Risk Taking (Basic):
- Identifies, assesses, manages and takes intelligent risks to attain objectives.
- None
What is a Must Have?
- High school diploma or equivalent required.
- One year of experience supporting business technology systems required.
What Is in It for You?
- Health Insurance: Employees and their eligible family members – including spouses, partners, and children – are eligible for coverage from the first day of employment.
- Retirement: Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan (“DPSP”). Travelers also matches your savings plan contribution dollar-for-dollar up to 5% of base pay.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off (“PTO”) annually, plus the opportunity to purchase additional days to allow for up to a total of 36 PTO days per year. You will also receive twelve paid company Holidays.
- Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Equal Employment Opportunity Statement
Travelers is an equal opportunity employer. We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.