We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.

Position Summary: 

Key Responsibilities (other duties may be assigned):

• Position is Hybrid in Norfolk, VA

• Responsible for investigating and processing assigned accounts as well as recording all research and work performed

• Uses research to determine the appropriate account classification and updates the accounts as appropriate

• Obtains account information/verification from seller and electronically files documentation per policy and procedure

• Serves as a liaison between Inventory Management and internal departments to research accounts ad hoc and provides information as required to appropriate parties

• Performs ad hoc tasks assigned by management

• Contributes to a positive and collaborative team environment

• Participates in all required training and ensure compliance with training and regulatory requirements across areas of organizational responsibility

• Identifies violations of Company policies and practices; informs management of behaviors that may significantly impact the Company

Professional Experience/Qualifications:

• High School Diploma or equivalent, associate's degree preferred

• Minimum of 1-year hands-on experience working in collections, customer service, or account inventory type positions, preferably in the collections industry.

• Proficient Microsoft Office skills including Office, Word and Excel and internet

• Ability to define problems, organize and collect data, establish facts, and draw valid conclusion

• Ability to work flexible schedule

• Self-aware, self-motivated, reflective, and able to learn from mistakes, with an ability to learn quickly while on the job

• Strong communication skills (written and oral), judgement, and collaboration skills to interact positively across all levels of organization

• Must be able to handle multiple projects and tasks simultaneously while meeting deadlines

• Excellent organizational skills with a high attention to detail

• Fluent English

All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law. We are a drug free workplace.