Are you an experienced Customer Success professionals?

Do you want to be part of a global leading company?

About our Team:

Elsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity. We serve the research, academic and clinical communities through the application of technology and analytics to content. Our portfolio of solutions brings together extensive Scientific, Technical and Medical content, powerful analytics, and technologies. We help our corporate customers, R&D professionals, engineers, scientists and commercial marketing leaders, to innovate and commercialize ideas, products and processes.

Responsibilities:

• Serve as the primary point of contact for the corporate customer portfolio, ensuring their needs are met and exceeded.
• Consult customers about Elsevier R&D solutions by understanding customer R&D and business objectives.
• Drive adoption and utilization of Elsevier core contents, including ScienceDirect and Scopus.
• Contribute developing upsell and cross sell opportunities by identifying customer opportunities and needs.
• Maintain deep knowledge of industry, market, customers, R&D trends and competitors in order to communicate with customers
• Collaborate with account managers, solution sales team, product team, marketing team and account support team to achieve customer success, team growth and goals. Also, deliver customized solutions and resolve customer issues together.

Requirements:

• Master or PhD : science and technology background
• Deep domain knowledge
• Experience to serve R&D organization by direct interaction with researchers or researcher background(can be in academia)
• Background in customer engagement and driving customer adoption(minimum 1~3 years+)
• Strong B2B solution value based communication and relationship experience : data & analytics, consulting or any other solution
• Communicate powerfully and confidently with the customer, manager and the colleagues, and being a team player who can maximize the revenue by collaborating with others
• Able to identify the opportunity by asking questions based on the curiosity and being agile to address to that
• Business level English

Work in a way that works for you:

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you:

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
● Medical Insurance: Coverage for your healthcare needs.
● Life Assurance Policies: Providing financial security for your loved ones.
● Accidental Death and Disablement Insurence cover
● Annual Prevetive Heath Check -up
● Various Paid Time Off: Take time off with Annual Leave, Sick Leave, Compassionate Leave, Compassionate Leave, Parental Leave, Marriage Leave, Examination Leave and Public Holidays.
● Long Service Award: Recognition for your dedication and loyalty.
● Employee Assistance Program : Access support for personal and work-related challenges.
● Flexible Working Arrangements: Balance work and personal life effectively.
● Access to Learning and Development Resources: Empowering your professional growth.

About the business:

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

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