passion & commitment to customer service is a key driver for our Company

Duties and Responsibilities:

• Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experience.

• Responsible for management of all aspects of the Department, including ordering, merchandising, sales projections, employee scheduling and promotion of the department both in-store and outside of store;
•  Responsible for the interviewing, training & coaching of new staff;
•  Provide and promote excellence in customer service, sales, gross profit, presentation,      labour management, price integrity and inventory control;

• Provide ongoing supervision, training, development and evaluation of department employees.  Train staff to deliver excellent customer service;
• Work with the ASM and Store Manager to develop a new department and grow sales
• Other duties as assigned.

The Ideal Candidate Would Possess:

• Exceptional customer service skills

• Well developed leadership skills required;
• Minimum two (2) years experience in an Apparel/retail environment, preferably in a managerial or assistant manager role;
• Post secondary education/formal training in merchandising and/or business management an asset;
• Demonstrated creativity in display merchandising;
• Ability to make quick decisions regarding day-to-day situations to improve quality and efficiency;
• Strong interpersonal, analytical and organizational skills;
• Excellent written and verbal communication skills;
• Must be able to work a variety of shifts including evenings, weekends and night shifts.
• Computer skills would be an asset;
• Willingness to work with others and respond to change.

How You’ll Succeed: ​
At Fortinos, we attribute our success to preserving our core values: super fresh foods, well‐trained staff, store cleanliness and above all, superior, friendly customer service. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

We are committed to creating a diverse and inclusive workplace.  ​
If you are contacted by us regarding a job opportunity or interview, please advise if you require accommodation.​
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NOTE: The Employer noted in this posting is an independently owned corporation (“Franchisee”) which is licensed to use the “FORTINOS” trademark(s) by Loblaws Inc. Applicants hired by a franchisee will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its affiliates.