Job Title 

Director of Agency Operations

Location

Virtual MO

Employee Type

Employee

Working Hours Per Week

40

Essential Duties and Responsibilities include the following. Other duties may be assigned, as necessary.

• Lead and manage nursing teams across partner agencies to ensure alignment with CSI Pharmacy’s standards and goals.
• Serve as the primary clinical resource for complex patient cases and agency-related escalations.
• Oversee patient assessments, care planning, and administration of infusion therapies.
• Promote evidence-based practices and ensure infection control and patient safety protocols are implemented.
• Develop and implement clinical and operational strategies for agency-based nursing services.
• Monitor resource utilization, including staffing, scheduling, and supply management.
• Conduct audits of documentation, practices, and patient outcomes to ensure quality and compliance.
• Coordinate with pharmacy, billing, and administrative teams to streamline workflows.
• Ensure compliance with federal, state, and local regulations, as well as accreditation standards (e.g., ACHC).
• Lead quality improvement initiatives to enhance patient safety, satisfaction, and clinical outcomes.
• Recruit, train, and mentor nursing staff and agency partners.
• Act as liaison between nursing teams, patients, families, and interdisciplinary stakeholders.
• Represent the nursing department in organizational meetings and external engagements.
• Foster a culture of continuous learning, professional development, and service excellence.
• Provide constructive feedback and promote team cohesiveness and accountability.
• Contributes to the maintenance and enhancement of CSI Pharmacy's culture of service, ensuring that all activities align with our core values and mission.
• Consistently represents the company in a professional manner.
• Maintains effective working relationships and cooperates with Company personnel.
• Adheres to the Company’s compliance requirements as stated in the policy and procedure manual and all other related policies.
• Complies with Company’s Core Values and Core Competencies

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exceptional leadership and team management skills.
• Advanced knowledge of home and/or specialty infusion therapy practices, equipment, and protocols.
• Strong analytical and problem-solving abilities.
• Excellent interpersonal, communication, and organizational skills.
• Must possess the ability to multi-task and frequently change direction.
• Must be able to effectively lead a high performing team, maintaining and increasing the high standards of service at CSI Pharmacy while promoting team cohesiveness and a culture of service to each other and to our patients.
• Must be able to stay laser focused on the mission of taking the best care of patients possible and be willing to do what is necessary to achieve this goal.
• Must be open to critical feedback and willing and able to give such feedback to their team in a spirit of building each member of the team into the best version of themselves.

Education and/or Experience

• Bachelor of Science in Nursing (BSN) required.
• Master’s degree in Nursing, Healthcare Administration, or related field preferred.
• Minimum of 10 years of nursing experience, with at least 5 years in a leadership role, preferably in home and/or specialty infusion therapy or a similar healthcare setting.
• Strong background in quality improvement methodologies.
• Proven experience managing clinical teams and overseeing regulatory compliance.
• Active Registered Nurse (RN) license in good standing.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or listen. The employee regularly is required to stand, walk, sit, climb stairs, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.

The employee frequently lifts and/or moves up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job generally operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. While performing the duties of this position, the employee may travel and be exposed to changing weather conditions.

NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.

By supplying your phone number, you agree to receive communication via phone or text.

CSI Pharmacy is an Equal Opportunity Employer