Role Summary:
Support the Technical department in relation to the Product servicing and coordinating with Business & Clinical Dept in new product installation. Responsible for maintaining and providing technical service to renal units/dialysis related equipment.

Accountabilities:

• To provide technical support to the clinical resources nurses in trials and installations.

• Assist customer service with technical clarification of customer orders.

• Maintain all equipment to minimize down time / ensure all services are carried out on time.

• To manage spare part stocks in hand, returned stock and faulty stock.

• Educate staff in the hospitals / dialysis center on the operation of Fresenius machines.

• Create proper and accurate service reports in TechServe and manual (in certain cases).

• Record and update technical database on breaks down attended.

• To make sure the reporting engineers create and maintain the service reports properly in TechServe.

• Conduct periodical preventive maintenance.

• Any other ad-hoc duties assigned. 

Requirements:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Engineering (Electrical/Electronic/Mechanical), Engineering or equivalent.

• At least 2 year(s) of working experience in servicing Fresenius Machine & equipment

• Display a professional image to the customers at all times. Maintain the company image to a consistently high standard.

• To carry out all duties and responsibilities in an efficient, courteous and professional manner.

• Must be aggressive and able to work independently but also be able to work in team.

• Willing to work long and odd hours.

• Possess own transport and prepared to travel outstation at short notice as and when required.

• Territory - Johor

• Possess good interpersonal and communication skills both in English and Bahasa Malaysia.