Facilitates workflows by supporting Federal Service Center teams with administrative care coordination and support. Locates required services for participants, arranges access to services, and supports communication with providers.

• Provides non-clinical support to workflows involving information and referral, case management, utilization management, and quality improvement. 

• Troubleshoots when an appropriate provider, type of service, or appropriate level of care cannot be readily found.

• Has current knowledge or researches availability of resources and services and link participants to appropriate services.

• Proactively seeks and participates in ongoing training (formal and informal) in all aspects of the Navigator role.

• Assists in the mentoring and training of new Navigators.

• Remains responsible for keeping updated on changing information to ensure accuracy when assisting participants and providers.

• Coordinates and manages distribution of correspondence and materials to participants and providers.

• Participates in operational activities, including data collection, tracking, and analysis.

• May support other contract administrative requirements.

• Other duties as assigned.

Other Job Requirements

Responsibilities

Associate's degree in human services or related field.

May consider applicants with a high school diploma plus 2 years' experience in lieu of an associate degree.

2+ years of experience in social services or related field.

Well organized with attention to detail, excellent verbal and written communication skills.

Outstanding ability to multi-task with varied timelines working independently and have strong organization and planning skills.

Flexibility to rapidly changing business demands.

Results oriented with desire and strong work ethic meeting production goals with a high degree of accuracy.

Proficiency with MS Office suite such as Excel, Word, Outlook, and Salesforce.

Maintains Must be able to maintain confidential information and use discretion in handling operations.

General Job Information

Title

Call Center Navigator, Federal Service Center

Grade

19

Work Experience - Required

Human Services

Work Experience - Preferred

Education - Required

A Combination of Education and Work Experience May Be Considered., Associate - Human Services

Education - Preferred

License and Certifications - Required

License and Certifications - Preferred

Salary Range

Salary Minimum:

$37,725

Salary Maximum:

$56,595

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.

This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.