What's the opportunity? 🤔

At Intercom, the Finance Analytics teammate partners with Finance, Product, GTM, and Data Engineering teams in order to identify, report and generate insights relating to Intercom’s ARR. We're looking for highly quantitative individuals who are passionate about transforming data into actionable insights and communicating them boldly. We're seeking like-minded people who are constantly curious, eager to deepen their understanding of our business, and committed to driving value.

In this role, you will leverage large datasets and develop expert systems to enhance both our processes and our understanding of business performance. You’ll work closely with Finance leadership and teams to gain business context, brainstorm ideas, and deliver meaningful insights. We’re looking for someone who not only excels in analytics but also proactively surfaces recommendations, manages competing priorities across multiple stakeholders, and works across the analytics and data stack to tackle complex problems.

Here are examples of some projects you might work on:

• Drivers of revenue for existing customers
• Impact of new pricing and packaging strategies
• Robust and comprehensive monthly reports for executive stakeholders

If you're someone who thrives in a data-driven environment and enjoys uncovering insights that shape business decisions, we would love to hear from you!

What will I be doing? 🚀

• You’ll partner with both internal FP&A teams to help them identify important questions about ARR performance and answer those questions with data
• You’ll work closely with finance, product and GTM partners to objectively measure business performance, develop / refine core metrics and create reporting to understand and monitor them
• You’ll design and build end-to-end data pipelines, working closely with stakeholders to drive the collection of new data and the refinement and iteration of existing data sources and data tools
• You’ll craft data stories and share your findings and recommendations across FP&A and the broader company
• You’ll build and automate actionable models and dashboards
• You’ll obsess over data quality
• Conduct ad-hoc analysis to help solve real time and strategic business questions

What skills do I need? 📖

• 4+ years experience working with data to solve problems and drive evidence-based decisions
• Excellent SQL skills and good knowledge of statistics
• Excellent communication skills (technical and non-technical) and a focus on driving impact and influencing change
• A humble overachiever. You are laser-focused on driving positive business outcomes for customers
• Strong growth mindset and sense of ownership. Innate passion and curiosity
• Advanced Proficiency with BI/Visualization tools like Tableau, Superset or Looker

Bonus skills & attributes 🙌

• Experience with a scientific computing language (such as R or Python)
• Experience with data modeling and ETL pipelines
• Experience working with product / GTM teams

Benefits 😍

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done