Join the company defining what it means to be an Impact Lender!

Mortgages are what we do, but that doesn't define who we are. In 2008, Movement disrupted the industry with the innovative 6-7-1 mortgage process. In 2023, we pioneered again, helping launch Impact Lending – a new category of lending. Any mortgage lender that commits at least 10% of its profits to helping the neighborhoods it serves is an Impact Lender.

At Movement, we are Impact Lenders. We give 40%-50% of our profits to making an impact in our communities. For us, purpose and people have always come before profit.

ROLES AND RESPONSIBILITIES 

(Duties and responsibilities may include, but are not limited to the following): 

• Support user interactions across a new LOS platform. 
• Assist the LOS project team with user acceptance testing. 
• Provide technical support for troubleshooting and resolving internal user issues related to applications. 
• Address inquiries through the ticketing system and email, ensuring exceptional customer service. 
• Act as a liaison between software vendors and Movement Mortgage, ensuring accurate application use and compliance with company, regulatory, and industry requirements. 
• Maintain issue and enhancement logs; provide troubleshooting for escalated issues and work with business units and vendors on assigned projects to enhance workflow and processes. 

REQUIRED SKILLS AND QUALIFICATIONS 

(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.) 

• 1+ years’ experience with mortgage industry applications and experience in customer service-related roles 
• Proven time management, organizational, and customer service-related skills. 
• Ability to multi-task and perform in a fast-paced environment. 
• Excellent interpersonal skills and positive attitude. 
• Easily recognizes when an issue needs to be escalated or how to resolve it quickly 
• Flexibility to work any shift between 8AM-8PM CST, including weekends, overtime, and holidays as required by business needs. 

EVEN BETTER! 

• 1+ years’ mortgage operations experience as a processor, underwriter or closer 
• Experience with software development, JIRA, ServiceNow, Loan Origination Systems, and/or Salesforce. 

The expected salary range for this position is between:

$55,000.00 - $76,000.00

The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.

We also offer a benefits package that includes:

• Competitive pay

• Benefits Offered: Medical, Dental, Vision, Life, Disability, Critical Care, Hospitalization, HSA, FSA, DCFSA and QTE

• Retirement plan: 401(k) and Roth

• Paid Time Off: 16 days front loaded. Prorated based on the start date month

• 11.5 paid holidays per year

• Employee assistance program

• Excellent career growth opportunity

• Fun, team-focused working environment

• Employee driven community outreach program

• Relocation packages available

The application window is anticipated to close on:

September 16, 2024

We’re definitely not your average mortgage company. When you’re ready to grow your career AND your impact, we’re ready for you. We’re also one of the nation’s top lenders and are redefining corporate culture. We work hard, we have fun, we invest in our people and we make a difference. Sound like a plan? Good. Learn more at www.movement.com.