We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

The HR and Advisory Services team provides strategic advice and proactive support to our business partners to advance business strategies, leadership, and cultural imperatives at CIBC. As a Senior Human Resources Business Partner, you will support Contact Centre Operations and provide HR solutions that fully leverage people management, employee capability, and organizational development.

You will provide high-impact, proactive support to leaders, equipping them with the tools and guidance required to excel in a competitive marketplace. You’ll use your human resources experience to provide value-added advice and counsel in all areas of Human Resources, including: Employee Relations, Performance Management, Total Rewards, Talent Management and Succession Planning, and Inclusion strategies.

You will act as a trusted advisor, navigating the unique demands of fast-paced contact centre environment, advocating for business-specific HR priorities, and collaborating with HR Centres of Expertise to develop and implement tailored solutions. Your ability to operate with urgency, unpack complex employee relations matters, anticipate challenges, and drive results will be essential to supporting our teams in delivering exceptional value to clients.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you’ll succeed

• Client Focus – You are passionate about partnering with business leaders to build a client focused culture supported by the right employee capabilities to help CIBC become #1 in client relationships. You appreciate how a strong employee experience contributes to a great client experience and you make it happen!

• Critical thinking: You will leverage your critical thinking skills to analyze and provide consistent counsel to your business partners on complex employee matters.

• HR Planning and Integration – You plan and coordinate the delivery of annual Corporate HR initiatives related to Performance Management, Talent Planning, Base Pay and Incentive Pay to ensure the needs of the client groups and Corporate HR are met in a timely and efficient manner. Anticipates and plans for future human capability needs by analyzing and interpreting workforce information, reviewing results of employee surveys, and discussing top of mind issues and concerns with business and HR leaders.  You reinforce appropriate application of HR policies, standards and procedures to ensure alignment with the organization's vision, mission and values and to ensure adherence with legislative requirements.

Who you are

• You can demonstrate experience in an HR Generalist or consulting role and have a solid understanding HR concepts, policies, practices and governance/legislation. 
• Your influence makes an impact. You know that relationships and networks are essential to success.  You inspire outcomes by making yourself heard.
• You look beyond the moment.  You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible.
• You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.  

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 34th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Accountability, Accountability, Analytical Thinking, Building Partnerships, Business, Business Strategies, Change Management, Company Policies, Corporate Human Resources, Employee Relations Investigations, Employee Relations Law, Hiring, HR Business, HR Employee Relations, Human Resources (HR), Human Resource Solutions, Human Resources Policies, Judgement, Leadership, Leadership Training and Development, Performance Management (PM), Policy Compliance, Prioritization, Recruiting, Relationship Management {+ 2 more}