As a Business Solution Analyst within the Enterprise Commerce Cloud Services team, you will play a critical role in the Provisioning domain, enabling seamless delivery of Adobe products and services to customers.

You will collaborate closely with CRM, SAP, engineering, product management, and business stakeholders to define, design, and deliver scalable provisioning solutions across Adobe’s Quote-to-Cash ecosystem.

This role requires strong expertise in order management, provisioning workflows, and system integrations, along with the ability to translate complex business needs into technical solutions. You will contribute to transforming Adobe’s enterprise commerce and provisioning capabilities while ensuring alignment across multiple platforms and services.

What You’ll Do

• Develop a deep understanding of end-to-end provisioning processes within a SaaS/Subscription-based business model.
• Collaborate with CRM, SAP, and engineering teams to design and optimize provisioning flows from order capture through fulfillment and activation.
• Translate business requirements into functional specifications, system designs, and integration flows across enterprise systems.
• Lead requirements gathering, solution design, and impact analysis for new initiatives and enhancements in the provisioning domain.
• Drive alignment between Enterprise Commerce, Product, and Engineering teams to deliver scalable and reliable solutions.
• Design and document system interactions, APIs, and provisioning workflows, ensuring clarity and traceability.
• Identify and manage dependencies across distributed systems, including SAP, CRM, and cloud-based services.
• Support integration of SAP and non-SAP systems, including SaaS platforms and internal microservices.
• Contribute to architecture discussions and solution governance within Enterprise Commerce Cloud Services.
• Evaluate, prototype, and recommend solutions to improve provisioning efficiency, scalability, and customer experience.
• Mentor junior analysts and contribute to building domain expertise within the team.
• Work effectively in a global, agile environment, managing ambiguity and driving outcomes.

What You Need to Succeed

• Bachelor’s degree or equivalent experience.
• 7+ years of experience in enterprise systems, business analysis, or solution design, with strong exposure to Order Management / Provisioning domains.
• Solid understanding of Quote-to-Cash lifecycle, especially order orchestration, provisioning, and fulfillment.
• Experience working with SAP (SD or related modules) and CRM systems (e.g., Salesforce, SAP CRM, or equivalent).
• Strong knowledge of system integrations, APIs, and data flows across enterprise platforms.
• Experience working with cloud-based architectures and SaaS provisioning models.
• Familiarity with usage-based provisioning, entitlement management, or subscription lifecycle management is highly desirable.
• Ability to document business requirements, functional designs, and technical specifications clearly.
• Experience working in an Agile delivery model.
• Strong analytical and problem-solving skills with the ability to think end-to-end across systems.
• Excellent communication and stakeholder management skills, with the ability to influence across cross-functional teams.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call +1 408-536-3015. 

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.