At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

Job Summary:
Customer Success Manager will be responsible for the adoption of Infobip products by customers. This role will ensure that our customers understand the full potential of Infobip's products and solutions, maximize their value, and build lasting relationships.

Responsibilities:
• You will work closely with customers to help them adopt Infobip’s products
• Your main goal is to ensure that our customers use Infobip’s products to the best of their abilities
• You will identify customer needs and provide product-related information and expertise
• You will act as a link between the customer and the rest of Infobip organization
• Prioritizing, managing, and communicating customer product needs and requirements to the relevant teams within Infobip
• Providing expertise on how to integrate Infobip Products into our clients’ systems
• Offering in-depth training sessions, demos, and workshops
• Monitoring feature adoption and gathers feedback on our products
• Handling the technical aspect of the integration, including the setup and configuration

Qualifications:

• Five years of experience in same or similar roles
• Experience in SaaS, customer facing organizations
• Experience working with customers and partners
• Excellent communication skills
• Ability to present products and ideas with ease, confidence, and persistence
• Persistent and creative in finding new and better ways to help our customers achieve their goals
• Motivated self-starter with a high level of initiative and a strong desire to exceed expectations
• Bachelor’s degree or equivalent experience
• Fluent English language

When you become a part of Infobip you can expect: Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users! Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve. Learn as you grow – Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development. Connect globally – Work with people from all over the world. We put the “global” in globalization. Pay & Perks – Competitive salary, a team taking care of all the equipment you need, team building and other organized activities ... Talk about a balanced lifestyle!#LI-ZC1