The Amherst Group of companies comprise of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed.  Amherst leverages its proprietary data, analytics, technology, and decades of experience to seek solutions for a fragmented, slow-to-evolve real estate ecosystem and to materially improve the experience for residents, buyers, sellers, communities, and investors.  Today Amherst has over 1000 employees and $14.1 billion in assets under management.

Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S.  The firm delivers customized, stabilized cash-flowing portfolios of assets to its investors, wrapped in all the ongoing services required to manage, own, and finance the asset including property management, portfolio management, and a full capital markets team.  In addition to its single-family rental platform, Amherst’s debt business pursues two distinct credit strategies in mortgage-backed securities and commercial real estate lending.  Over its 25-year history, Amherst has developed a deep bench of research and technology talent, and leverages data and analytics at every stage in the asset lifecycle to improve operations and preserve long-term value for our investors and the more than 188,000 residents the firm has served.

Job Overview

The Renewals Specialist is responsible for working with the team to achieve the goal of renewing 85% of our stabilized residents. Each Renewals Specialist is responsible for working directly with the residents to identify and resolve obstacles in a proactive & reactive manner to obtain the most renewals possible. Provides support to all leasing teams on property management systems (Yardi, Rently, Prism, etc.) and daily processes

Key Responsibilities

• Manage multiple Renewal Offers with different requirements from each investment group based on a revenue management strategy.
• Use negotiating tools such as flex rate options and maintenance upgrades to retain residents, while also ensuring business goals are met for the investor.
• Using sales techniques, manage the expiring population until lease signing has been completed by utilizing outbound calls, emails, etc. to ensure resident retention.
• Help manage the inbound calls and emails from residents.
• Overcome a resident’s obstacles and objectives to renewing when a Notice to Vacate is submitted.
• Manage applications and background screenings for residents acquired during property acquisitions that are not on an MSR lease.
• Assist in projects assigned to the department to support our branches as needed.

Job Requirements

Minimum Requirements:

• High School Graduate.
• Strong English written and verbal skills.
• Previous experience in similar positions.

Preferred Qualifications:

• Salesforce knowledge preferred.
• Yardi Experience preferred.
• Attention to detail and work under pressure.
• Detailed oriented and analytic skills.

Functional and Behavioral Skills

Functional Skills:

• Microsoft 365 tools medium to advanced knowledge
• Computer knowledge and troubleshooting
• Ability to learn systems and troubleshoot issues within them

Behavioral Skills:

• Possesses exceptional communication and people skills
• Possess excellent organizational skills and the ability to prioritize