The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

 

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

Welcome to our dynamic and innovative support team! Here, we don't just solve problems; we create exceptional experiences for our customers. As a key player in our department, you'll be at the forefront of ensuring our users receive top-notch assistance, making their interactions with our products seamless and enjoyable.

What sets us apart? Our team thrives on collaboration, creativity, and a shared passion for technology. We believe in empowering each member to bring their unique skills and ideas to the table, fostering an environment where learning and growth are continuous. Plus, you'll be working with cutting-edge technologies and diverse platforms, keeping your skills sharp and your career exciting.

Join us, and you'll be part of a fast-moving company that values innovation, empathy, and excellence. Together, we'll make a real impact and have fun doing it!

Where you come in:

• You will support Croatian-speaking Dexcom patients via phone, web forms, and emails.
• You take calls on patient inquiries, product/service concerns, and technical issues relating to Dexcom mobile apps, cloud software, and associated hardware. You access and update patient accounts through computer-based systems, monitor current procedures to ensure compliance with set standards, and provide technical support and training to patients and healthcare providers.
• You serve as the first point-of-contact for patients and medical professionals, helping with patient support issues and coordinating with Customer Advocacy to ensure records are maintained to a high standard.
• You respond to patient inquiries and complaints via phone calls and emails, providing troubleshooting tips and specific instructions. You review and discuss data with patients and may require some training of patients over the phone.
• You use and maintain software and databases appropriately, documenting and analyzing patient and product information, sending replacements and samples, and performing patient follow-up per department standards.
• You participate in new product training as required when new products are launched.
• You comply with all elements of the Quality System, regulatory requirements, and patient confidentiality and privacy as outlined for the position.
• You promote and maintain high-quality technical support standards within the Technical Support department, achieving the agreed service levels.
• You ensure that Dexcom maintains satisfactory results in the periodic customer surveys.

What makes you successful:

• Your fluency in English and Croatian, both written and oral, enables you to communicate effectively in diverse environments.
• You possess a sound working knowledge of all Windows and Mac OS X operating systems, as well as associated web browsers like Internet Explorer, Chrome, Safari, and Firefox.
• Your proven experience in supporting mobile apps, both iOS and Android, as well as Cloud-based reporting systems, makes you a valuable asset.
• Your innate ability to troubleshoot and problem-solve issues, combined with strong customer service skills and excellent phone acumen, sets you apart.
• You have strong verbal and written communication skills, including effective listening skills and the ability to communicate accurately and effectively in person, over the telephone, through email, and other business correspondence.
• Your superior ability to show empathy to customers enhances customer satisfaction and loyalty.
• You retain detailed information, troubleshoot, and solve problems efficiently.
• Your strong proficiency in troubleshooting issues and thinking through problems ensures quick and effective resolutions.
• You can work independently with supervision as required, and you collaborate well with other departments.

What You’ll Get:

• A comprehensive onboarding and training on the job 
• Additional compensation for Croatian language skills
• Opportunity to work in a diverse and inclusive environment with colleagues representing 45 different nationalities 
• Hybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office space 
• 5 additional vacation days, with potential for more for parents, students, and other cases with approval 
• Opportunity to work from other countries for up to 30 days per year 
• Health Insurance including reduced premiums available for dependents
• Life and Accident insurance coverage 
• 3rd Pillar Private Pension plan 
• Health and Wellness programs, including access to online coaching and therapy sessions 
• Fertility, Family forming, Menopause and Men’s health support services
• Regular team-building events that foster collaboration and connection 
• Best-in-class training and career development programs 
• Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more 
• Access to a fitness tracking app with rewards for staying active 
• Free parking space at the city center office location. 

Travel Required:

• 0-5%

Experience and Education Requirements: (this section should not be modified)

• Typically requires a minimum of 2-4 years of related experience and a High School diploma/certificate or equivalent.

Imagine a workplace where your ideas are valued, your growth is supported, and your efforts directly contribute to our success. We believe in fostering a culture where everyone feels empowered, inspired, and excited to come to work each day. If you're looking for a role that offers more than just a job, where you can truly make a difference and have fun while doing it, then we can't wait to meet you! Join us and be a part of something extraordinary.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

Monthly base salary for this position is from €1,643.33 to €2,030.00 gross. Final offer will depend on your qualifications, competencies, and professional experience.