No other company in our industry is supercharging the way they work and serve their clients like OneDigital. Fresh thinking has always been the core of OneDigital’s vision and growth strategy. It’s how we stand out in our industry, it’s how we stay competitive and resilient in a changing world. Most importantly, our innovative approach is helping more people do their best work and live their best lives. Innovation fuels our employee experience by making it easier to do your best work anytime, anywhere and from any device. And our tech-based products for clients are a game changer in our industry. If you thrive on change and innovation, OneDigital is the career choice for you.

Our Newest Opportunity: 

Our Newest Opportunity:

As a OneDigital Support Engineer you will provide support to the internal OneDigital employees through ticketing systems, email, phone, chat, as well as desk side support. The Support Engineer is responsible for researching and triaging Level I trouble tickets. He / she reviews strategies in regards to desktop resources, investigates technology trends, forecasts resource needs, recommends alternatives, and facilitates acquisitions and upgrades.

Essential Duties and Responsibilities (include but are not limited to):

• Partners with the clients to resolve IT Tickets for client issues or end-user issues in the areas of Windows OS, Network, Printer, Password Re-Set, Office 365, VPN/connectivity
• Develops desktop standard images and verifies that all desktops remain consistent with the standard.
• Receives technical related issues via phone, e-mail or walk-in and resolves issues related to desktop resources.
• Installs, troubleshoots, repairs, implements, and manages desktop resources (i.e., desktops, laptops, thin clients, printers, copier, fax machines, copiers and scanners).
• Manages inventories and maintains desktop resource support contracts.
• Works directly with customers to provide help and resolve any and all IT issues.
• Takes initiative and will research new issues to find resolution.

Qualifications, Skills and Requirements:

• Able to adapt to consistently changing environments, manage time and priorities, and handle high stress situations.
• Strong analytical, problem-solving and troubleshooting skills.
• Must possess well-developed oral and written communication skills; able to write reports and other forms of business correspondence.
• Must demonstrate strong customer service abilities.
• Manage own work schedule with minimal supervision using exemplary time-management skills.
• Must have a high technical aptitude and be able to carry out complex technical instructions.
• Ability to take initiative and independent judgment.
• Must have well-developed analytical and problem-solving abilities.
• Highly organized with a strong attention to detail.

Education, Training and Experience:

• High School diploma required; AA/BA/BS degree preferred
• 1 - 2 years of Help / Service Desk experience is required
• Advanced Technical Training is strongly desired
• Must have IT Service Desk experience in two of the following areas:
  • Active Directory Users and Computers
  • Service Now
  • Office 365 Administration
  • IT networking and configuration of LAN/WAN
  • PowerShell Scripting
  • Telephony & Voice Integration / Troubleshooting Experience
  • Proficiency with computer imaging software
  • Intermediate knowledge of Network Systems

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.

To learn more, visit: www.onedigital.com/careers

OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.

OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). A copy of the Federal EEO poster is linked here.

Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant:

City and County of San Francsico

City of Los Angeles

County of Los Angeles

Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or ‘ban the box’] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.

In short, we believe in hiring the most qualified applicant for the position, regardless of background.

If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.

Thank you for your interest in joining the OneDigital team!