Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : DevOps
Good to have skills : Cloud Infrastructure
Minimum
5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively identifying and resolving issues across various components of essential business systems. This role requires a dynamic approach to troubleshooting, ensuring the smooth operation of critical applications. The position demands continuous monitoring, investigation, and collaboration to maintain system stability and performance, supporting business continuity and minimizing downtime through effective problem resolution.
Roles & Responsibilities:
AWS Cloud (EKS, ECS, ALB, VPC, Autoscaling)
Strong Kubernetes hands-on (cluster ops + debugging)
Linux systems & networking fundamentals
Incident management experience (real-time triage)
Monitoring & Observability: AWS CloudWatch and Dynatrace (hands-on usage for troubleshooting, alerting & root cause analysis)
Scripting/automation (Python, Shell preferred)
Infrastructure as Code (Terraform/Ansible – working knowledge)
AWS Cloud DevOps or Developer Certification (Associate/Professional level preferred)
Observability & Troubleshooting Expectations (Enhanced clarity)
Perform log and metric analysis using AWS CloudWatch & Dynatrace
Correlate metrics, logs, and traces for faster RCA
Move beyond dashboards derive actionable insights for incidents
Trace failures across distributed services (UI integration backend)
Good-to-Have Skills
Experience with LLM / high-memory workloads
Exposure to ECS vs EKS architecture decisions
Knowledge of CI/CD pipelines & release governance
Experience in production-grade scaling & performance tuning
Professional Attributes / Work Expectations
Ready to work in rotational shifts, including night shifts (24x7 operations support)
Hands-on experience handling live P1/P2 incidents is mandatory
High ownership during outages (no hand-offs mindset)
Calm and decisive under pressure
Clear communicator during incidents (business + tech teams)
Proactive in identifying risks before they become incidents
Strong collaboration across Dev, Infra, and Product teams
Experience
3–10 years in SRE / DevOps / Production Engineering roles
Strong hands-on experience managing production environments at scale
Key Differentiator
Operates in live demo and leadership-critical environments
Requires real-time decision making, not checklist-based support
Focus on modern distributed & LLM-heavy workloads
Strong emphasis on observability-driven operations & RCA
Additional Information:
- The candidate should have minimum 5 years of experience in DevOps.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.